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# IT Support Technician

- **Company:** Backyard Products
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Artificial Intelligence, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Dynamics, Azure Active Directory, Break Fix, Laptops, Zendesk, User Accounts
- **Published:** October 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ddf5137e4683c3b0

## About the Role

* 2+ years of hands-on IT support experience, particularly as an independent onsite resource.
 * Experience supporting Windows computers and laptops.
 * Working knowledge of Microsoft 365 administration.
 * Practical understanding of network troubleshooting, including wired/Wi-Fi connections, VPN, DNS, and networked printers.
 * Evidence of having identified and solved a problem independently, rather than only completing assigned tickets.
 * Experience in a warehouse, distribution, manufacturing, or shipping environment.
 * Familiarity with Zebra printers, scanning equipment, shipping software, Dynamics 365, or Pacejet.
 * A+, Network+, or Microsoft certifications are preferred, but not required.
 * Take ownership of your work and communicate clearly with both technical and non-technical colleagues.
 * Comfortable working independently while knowing when to reach out for additional support.
 * Look for ways to improve processes, prevent recurring problems, and make technology easier for others to use.
 * Interested in using modern technology, automation, and AI tools to work more efficiently while applying good technical judgment.
 * Ability to lift up to 60 lbs. (PCs, monitors, printers, label stock, etc.)
 * Valid Drivers License with reliable transportation for traveling between locations.

Schedule: Onsite 5 days a week, splitting time between the Plano and Dallas locations.
Must be within reasonable distance from both locations.
Self-direction is central to this role, and our selection process asks candidates to demonstrate it, not just describe it.

## Description

You'll work closely with our VP of Technology and broader IT team while having the independence to manager day-to-day priorities at the local sites., * Serve as the primary onsite IT resource for approximately 120 employees across the Dallas warehouse and Plano office.

 * Keep day-to-day technology running reliably so warehouse, sales, creative, customer service, and other teams can work effectively.
 * Provide hands-on troubleshooting while also identifying opportunities to prevent recurring problems.
 * Work independently while staying connected to the central IT team and VP of Technology.

Warehouse & operational technology

 * Support shipping and receiving technology, including scanners, thermal/Zebra printers, shared terminals, barcode equipment, and radios.
 * Troubleshoot technology supporting Dynamics 365 and Pacejet.
 * Help resolve connectivity, printing, labeling, and integration issues.
 * Understand that warehouse technology can be time-sensitive, particularly around shipping deadlines.

Office & employee support

 * Provide deskside and remote support for employees in creative, sales, new product development, and customer service.
 * Set up and maintain computers, workstations, Microsoft 365, printers, conference rooms, and mobile devices.
 * Help employees who may not be technically experienced in a patient, professional manner.

IT administration

 * Manage support requests through the Freshdesk ticketing system.
 * Assist with user accounts, permissions, passwords, MFA, Microsoft Entra ID, and Microsoft 365.
 * Support employee onboarding and offboarding.
 * Maintain technology and equipment inventories.
 * Coordinate with vendors for repairs, replacements, RMAs, and supplies.
 * Document solutions so that problems can be resolved more efficiently in the future.