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# IT Analyst-ITSM Platform Support

- **Company:** STIFEL
- **Location:** St. Louis, MO, United States
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Word, HTML, Microsoft Excel, Artificial Intelligence, Microsoft Outlook, Cascading Style Sheets (CSS), Software Design Patterns, Python (Programming Language), Windows PowerShell, SQL Databases, Systems Integration, Scripting, Information Technology
- **Published:** October 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=66d36c65cae50244

## About the Role

* Minimum Required: Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent academic or practical experience.
 * Minimum Required: 1+ years of experience in IT, application support, service operations, or a related technical field.
 * Preferred: Relevant coursework, internships, labs, or hands-on learning related to IT, service management, or enterprise platforms. Exposure to ITIL concepts or interest in pursuing ITIL Foundation certification is a plus., * Familiarity with Microsoft Word, Excel, Outlook, and basic documentation tools.
 * Exposure to an ITSM platform (such as Halo ITSM) through coursework, training, or entry-level experience preferred.
 * Basic understanding of tickets, workflows, or request systems is helpful.
 * Willingness to learn change governance, release management, and service reporting concepts.
 * Experience with scripting languages (Python, Powershell), SQL, HTML, CSS, and AI strongly preferred.

## Description

* Support incident request and change workflows by assisting with setup, testing, and data accuracy.
 * Perform basic configuration and maintenance tasks in the ITSM platform under supervision.
 * Help identify, document, and escalate platform issues to senior analysts.
 * Participate in testing and validation of platform changes to ensure they meet both technical and business expectations.
 * Assist with routine platform health checks, data quality reviews, and simple operational reports.
 * Assist in gathering and understanding basic business requirements for service requests and workflows.
 * Help translate service needs into clearly defined request forms, catalogs, and workflows using established templates.
 * Create and maintain basic documentation for configurations, procedures, and common service use cases.
 * Assist with platform enhancements, automation efforts, and integrations as assigned.
 * Develop foundational knowledge of ITSM processes such as incident, request, change, and problem management.
 * Learn platform standards, design patterns, and governance practices through mentorship and review.
 * Collaborate with technical and non-technical team members to understand both the "how" and the "why" behind platform decisions.
 * Build communication skills by explaining technical concepts in a clear, business-friendly manner.

What You'll Bring:

 * Interest in learning IT service management concepts and how technology supports business services.
 * Ability to learn new systems, follow established standards, and apply feedback.
 * Strong attention to detail, problem-solving skills, and curiosity about how systems and processes work.
 * Willingness to collaborate with both technical teams and business stakeholders.