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# Help Desk Support Technician

- **Company:** COMMUNITY HEALTH SYSTEMS, INC.
- **Location:** Richmond, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Information Technology Audit, Network Troubleshooting, Microsoft Office, Windows Servers, Remote Access Technology, Software Deployment, TCP/IP, VPN Clients, Internet Protocol Telephony, Tablet Computers, Information Technology, Laptops, Server Operating Systems & Platforms
- **Published:** October 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d4efd69e86d8d1eb

## About the Role

* Strong verbal and written communication skills
 * Critical thinker with problem-solver mentality
 * Extremely detail-oriented with analytical skills
 * Excellent time management and prioritization skills
 * Good judgment, initiative, common sense, strong work ethic, dependable
 * Must be customer service focused with a desire to exceed customer expectations at every opportunity
 * Must be able to work independently with minimum oversight
 * Proven ability to take ownership of and manage job responsibilities
 * Strong team collaboration skills

 * Ability to work in an extremely fast-paced environment where the technical challenges are diverse
 * Scheduling and managing remote technicians
 * Maintains proper and constant communication with clients and team
 * Experience with Outlook 2013 client and Outlook 2010
 * Experience with Microsoft Office products including Microsoft Office 365
 * Working understanding of TCP/IP, DNS, and DHCP
 * Experience with multimedia technology used to deliver presentations

Experience with server operating systems such as Windows Server, A+, and other hardware and software support certifications is preferred.

Requires associate's degree in computer science, or equivalent work experience will be considered.

## Description

Provides support of technical issues involving low to medium complexity. Functions, 50% of time under general direction of more senior End User Support representatives., * Ensures all assigned tickets are updated and successfully resolved in a manner that meets or exceeds Service Level Objectives.

 * Provides hands-on support of all end user IT services, including:
 + Support of local and remote desktops, laptops and tablets in a mixed Microsoft and Apple environment
 + Wireless and Remote connectivity, VPN clients
 + Web conferencing
 + VOIP phone services
 + Printing and scanning
 + Software installations and troubleshooting
 + Smart phone and tablet setup and troubleshooting
 + Desktop connectivity issues, and troubleshoot network issues
 + Gather and record information for IT Audits and diligence procedures, Employees will be assigned to a regular work schedule, which may include hours before 8:00 am, after 5:00 pm, and Saturdays as determined by department needs and requirements.