> Markdown version of [/jobs/ext/3672050-tier-3-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/3672050-tier-3-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier 3 Application Support Analyst

- **Company:** NTT DATA, Inc.
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Computing Platforms, JIRA, Relational Databases, DevOps, Distributed Systems, Monitoring of Systems, Knowledge Management, Object-Oriented Software Development, Runbook, Software Engineering, Systems Integration, Transaction Data, Web Services, Datadog, Enterprise Software Applications, Information Technology, 3-tier Architectures, Splunk, Appdynamics, Servicenow
- **Published:** October 10, 2026
- **Apply:** https://dejobs.org/x/x/FD297CBD32E749DDB6A0276D26FF279B/job/

## About the Role

* Minimum 3+ years of experience in software engineering, application support, production support, application operations, or a closely related technical discipline.
 * Demonstrated experience troubleshooting enterprise applications in distributed environments.
 * Strong experience investigating application and production issues using logs, transaction data, diagnostics, configuration information, and other technical artifacts.
 * Understanding of incident management, problem management, and change-management practices.
 * Strong analytical and structured problem-solving capability, with the ability to isolate complex issues and determine appropriate ownership.
 * Strong written communication skills with the ability to clearly document technical findings, incident status, root causes, and resolution actions.
 * Demonstrated ability to collaborate effectively across Application Support, Engineering, DevOps, Product, infrastructure, and other cross-functional teams.
 * Ability to operate effectively in customer- and service-focused production environments where timely incident resolution and accurate communication are critical.

Travel

 * Travel as required based on project, business, and client needs.

Degree

 * Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical work experience.

Nice to Have (But Not a Must)

 * Experience with code-level troubleshooting and software-defect analysis.
 * Working knowledge of relational databases and SQL, including the ability to analyze application and transactional data during troubleshooting.
 * Knowledge of APIs, web services, and system integrations used within distributed enterprise environments.
 * Familiarity with Java or another object-oriented programming language.

Experience using monitoring and observability tools such as:

 * Splunk
 * AppDynamics
 * ELK
 * Datadog
 * Similar enterprise monitoring platforms
 * Familiarity with Jira and ServiceNow for incident, defect, problem, or work-item tracking.
 * Working knowledge of Linux environments and related application-support activities.
 * Familiarity with release-management and production-deployment processes.
 * Experience supporting payment processing, financial-services, or transaction-based platforms.
 * Experience contributing to runbooks, knowledge management, training, automation, and continuous-improvement initiatives.
 * Key Competencies
 * Technical troubleshooting and analysis
 * Root cause analysis
 * Production and incident support
 * Cross-functional collaboration
 * Incident, problem, and change management
 * Defect identification and escalation
 * Documentation and knowledge sharing
 * Operational readiness
 * Continuous improvement
 * Customer and service focus

## Description

* Provide Tier 3 engineering support for complex application, integration, and production issues across EPG payment platforms.
 * Investigate and troubleshoot complex application, integration, transaction-processing, and production-support issues.
 * Perform detailed root cause analysis (RCA) using application logs, transaction data, system diagnostics, source code, and application/configuration information.
 * Analyze and validate suspected software defects and coordinate handoff to the appropriate engineering team for remediation.

Determine whether production issues are caused by:

 * Application defects
 * Configuration issues
 * System integrations
 * Infrastructure dependencies
 * Data-quality issues
 * Third-party systems
 * Operational processes
 * Coordinate complex technical investigations across Application Support, Engineering, DevOps, Product, and other partner teams to establish ownership and drive timely resolution.
 * Provide technical guidance, temporary workarounds, mitigation strategies, and recommendations for customer-impacting and production issues.
 * Document technical findings, issue ownership, root causes, decisions, actions, and status updates in approved tracking and incident-management systems.
 * Participate in release validation and operational-readiness activities where application or platform expertise is required.
 * Analyze recurring production and application issues to identify opportunities for permanent remediation and service improvement.
 * Develop and maintain runbooks, knowledge articles, troubleshooting guides, and operational documentation.
 * Contribute to technical training, knowledge sharing, automation, and process-improvement initiatives across support and engineering teams.
 * Work collaboratively with engineering and operations teams to improve application stability, supportability, and production reliability.