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# Help Desk Analyst

- **Company:** Robert Half
- **Location:** Jacksonville, FL, United States
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Cloud Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Azure Active Directory, Windows Desktop, Office365, Microsoft InTune, User Administration, Servicenow
- **Published:** October 10, 2026
- **Apply:** https://dejobs.org/x/x/660E422142D54073974ED4D5A3B85C42/job/

## About the Role

* Experience supporting Windows desktop environments.
 * Knowledge of Microsoft 365 applications and services.
 * Experience with Active Directory and user account management.
 * Familiarity with ticketing systems such as ServiceNow.
 * Strong customer service and communication skills.
 * Ability to troubleshoot hardware, software, and networking issues.

Preferred Skills

 * Experience with Microsoft Intune, SCCM, or endpoint management tools.
 * Familiarity with Azure Active Directory / Microsoft Entra ID.
 * CompTIA A+, Network+, or related certifications.
 * Experience supporting enterprise environments.

## Description

We are seeking a customer-focused Help Desk Analyst to provide technical support to end users across desktop, mobile, and cloud-based technologies. The ideal candidate will have strong troubleshooting abilities and a passion for delivering exceptional customer service., * Provide Tier I and Tier II support for hardware, software, and network-related issues.

 * Troubleshoot Windows operating systems, Microsoft 365 applications, and endpoint devices.
 * Create, manage, and close service tickets while meeting SLA requirements.
 * Support Active Directory user administration, password resets, and account management.
 * Assist users with VPN, printer, email, and connectivity issues.
 * Configure and deploy laptops, desktops, and mobile devices.
 * Escalate complex issues to infrastructure or engineering teams when necessary.
 * Maintain technical documentation and knowledge base articles.