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# Helpdesk Specialist

- **Company:** Brasseler USA
- **Location:** Savannah, GA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Spyware, Antivirus Softwares, IBM System I, Computer Programming, Graphics Software, Hyper-V, Laser Printing, Microsoft Office, Microsoft Software, Windows Servers, Network Protocols, Office Suite, Windows PowerShell, Software Deployment, TCP/IP, Computer Networking Systems, Peripherals, Computer Equipment, User Accounts
- **Published:** October 10, 2026
- **Apply:** https://diversityjobs.com/career/18589666/Helpdesk-Specialist-Georgia-Savannah

## About the Role

1+ years of work experience required. 1+ years of experience in PC hardware, software, and laser printer repair preferred. 1+ years of customer service experience preferred.

PREFERRED EDUCATION:

Bachelor's degree in a hard science degree preferred. PC/Notebook hardware, Windows OS, MS Office, TCP/IP, peripherals and also Networking/Internet experience required.

KNOWLEDGE, SKILLS & COMPETENCIES:

 * Active Directory Administration
 * AS400 Knowledge
 * Cisco Networking and IP Phones
 * Hyper-V VMs on Windows Server
 * Microsoft Windows OS's and Office applications
 * OS and Application Deployment Tools and Imaging Software
 * Programming and PowerShell scripting
 * Knowledge of Windows operating systems version 7, 8 and 10
 * Antivirus technologies
 * Management of mobile devices
 * Network protocols
 * Computer Hardware
 * Excellent customer service
 * Organized and capable of multitasking in a fast paced environment
 * Self-motivated, capable of managing time efficiently and productively
 * Excellent communication, both verbal and written, interpersonal and leadership skills and ability to work within a team concept

TRAVEL / PHYSICAL DEMANDS:

 * Minimal travel. Office environment.
 * May require long periods of sitting, standing, kneeling, telephone, and computer work.
 * May require occasional heavy lifting, up to 50 pounds.

## Description

First tier of software/hardware support for users and PC's/notebooks, printers, other peripherals. Escalates to more experienced Helpdesk team members as required, and assists the IT Helpdesk Manager to ensure that phones are manned. Assists the IT Helpdesk Manager with problem/resolution tracking., * Install and configure computer clients and peripherals.

 * Maintain images of computer and notebook software images.
 * Repair laser printers using routine and non-routine maintenance. Assist IT Helpdesk Manager with toner and parts inventory.
 * Create and modify user accounts and mailboxes.
 * Assist the IT Helpdesk Manager with projects and initiatives.
 * Assist Network Administrator in operation/maintenance of Savannah multi-media equipment.
 * Perform first line network, server, and applications troubleshooting.
 * Resolve issues over the phone or at desk side as needed.
 * Escalate to a higher tier of support as necessary.
 * Test new software and operating systems for compatibility.
 * Update Microsoft software licenses and hardware documentation for workstations.
 * Review training material the IT Helpdesk Manager prepares.
 * Identify opportunities for improvements in hardware, software, and procedures.
 * Monitor clients for viruses, spyware, and security vulnerabilities.
 * Manage multiple high priority tasks and initiatives in a fast paced technical environment.
 * Provide after-hours on call support.