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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Luks, Santaniello, Petrillo, Cohen & Peterfriend Law Firm - **Location:** Sunrise, FL, United States - **Experience:** Starter - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Apple IOS, Microsoft Outlook, Law Practice Management Software, Computer Networks, Document Management Systems, Microsoft Office, Microsoft PowerPoint, Office365, Computer Equipment, User Accounts - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3608a2f394ae7d62 ## About the Role Do you have experience in iOS?, We are seeking a motivated and detail-oriented Level 1/2 IT Technician to join our law firm's technology team. This role is responsible for providing day-to-day technical support to attorneys and staff, ensuring reliable operation of hardware, software, and network systems critical to legal operations. This is an in office position., · 1-3 years of IT support experience (help desk or technical support). · Level 1 and some level 2 support required. · Knowledge and experience troubleshooting Windows OS and Microsoft's core applications (Outlook, Word, Excel, Powerpoint, Teams) in a network environment. · Basic knowledge of Active Directory, Office O365, and Teams · Familiarity with legal software systems is a plus (Perfect Law AIM). · Asset Explorer experience a plus. · Windstream OfficeSuite UC experience a plus. · Basic knowledge of IOS and Android. · Provide effective and efficient customer service while assisting end users. · Must be able to sit/and or stand for extended periods of time. · Must be able to deal with challenging employees and/or situations. · Must be able to lift 50 lbs. · Sound judgment and decision-making skills. · Solid analytical, technical, and problem-solving skills. · Must be process and procedure oriented. · Must be able to communicate technical information to end users in a non-technical manner. · Strong written and oral communication skills. · Excellent time management skills. · Certifications such as CompTIA A+, Network+, or similar, a plus. ## Description · Provide Tier 1/2 technical support for desktops, laptops, mobile devices, and legal software applications. · Serve as the first point of contact for end users to provide technical assistance in person, over the phone, email, chat, or remote session (ie logmein). · Triage, prioritize, and escalate support requests when needed based on information gathered from end users. · Identify, diagnose and document recurring computer issues to find root cause. · Troubleshoot hardware, software, and connectivity issues in a timely manner. · Set up, configure, and maintain user accounts, email systems, and access permissions. · Create users in Active Directory, Office 365, phone system portal, and the firm's case management software. · Perform installation, maintenance and repair of computer hardware and software. · Support document management systems and other legal-specific tools. · Maintain IT Documentation (create knowledgebase, review and update IT policies/procedures, and create step-by-step training material as needed.) · Procurement of IT equipment · Maintain and add IT equipment to Asset management system. · Assist in onboarding and offboarding employees · Collaborate with senior IT staff on escalated issues and ongoing projects. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Event-Driven AI Agents: Orchestrating Long-Context Legal Processing at Scale](https://www.wearedevelopers.com/videos/100168-event-driven-ai-agents-orchestrating-long-context-legal-processing-at-scale) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)