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# Data Center Customer Operations Technician - III

- **Company:** Equinix
- **Location:** Boca Raton, FL, United States
- **Experience:** Starter
- **Salary:** $46,400.0 - $69,600.0
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Data Centers, Multiplexing, Issue Tracking Systems, Networking Hardware, Microsoft Visio, Time Tracking Software, Coax, Software Troubleshooting
- **Published:** October 10, 2026
- **Apply:** https://diversityjobs.com/career/18609205/Data-Center-Customer-Operations-Technician-Iii-Florida-Boca-Raton

## About the Role

High School Diploma or equivalent with 1-2 years of hands-on of experience required

 * Demonstrated handson experience in a data center or missioncritical environment
 * Strong technical troubleshooting skills, with the ability to work independently on complex tasks
 * Proven experience with structured cabling, fiber optics, crossconnects, and customer installations
 * Solid mechanical and/or electrical aptitude at a system level
 * Ability to clearly document work, follow established procedures, and meet timebound commitments
 * Capable of lifting up to 50 lbs (23 kg) and performing physical tasks such as climbing, bending, and working in confined spaces, with or without accommodation
 * Flexibility to work shifts and oncall rotations as required to support 24x7 operations

## Description

The Technical Operations Technician III (L3) is an experienced, handson role responsible for independently executing complex customer and infrastructure work within the IBX. This role performs advanced installations, troubleshooting, and circuit support while ensuring adherence to safety, quality, and SLA commitments. The Tech Ops III operates with minimal supervision, serves as a point of escalation for less complex issues, and may lead defined technical tasks or smallscale infrastructure modifications.

Core Responsibilities

 * Independently perform installation, deinstallation, and modification of customer equipment, cabinets, and infrastructure
 * Execute racking and stacking of servers, network devices, and cabinets to Equinix standards
 * Interpret and implement installation and work instructions using Visio drawings, spreadsheets, tickets, and SOPs
 * Install, test, and troubleshoot complex cabling and circuit infrastructure, including fiber, twistedpair copper, and coax
 * Perform advanced fiber terminations and support switched, multiplexed, and mediaconverted circuits
 * Troubleshoot service and infrastructure issues; coordinate and escalate to Networking or Engineering teams when required
 * Manage assigned work independently through a ticketing system, ensuring prioritization, SLA adherence, and accurate time tracking
 * Partner directly with customers to resolve technical issues and ensure a highquality service experience
 * Maintain detailed and accurate documentation for all work performed, including configurations and change records
 * Lead or support cage, cabinet, or infrastructure modification activities, ensuring compliance with safety and quality standards
 * Act as a technical resource for L1/L2 technicians on standard procedures and troubleshooting methodologies
 * Complete all required technical, safety, and compliance training within required timeframes
 * Adhere to all safety, security, and changemanagement requirements within a critical facilities environment, Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.