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# Senior Technical Lead

- **Company:** HCL America Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $95,000.0
- **Contract:** Permanent contract
- **Skills:** Unit Testing, Health Informatics, Regression Testing, System Testing, Epic Mychart, Epic Cadence, Integration Tests, Information Technology, Epic Prelude
- **Published:** October 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a44dccec80751f33

## About the Role

* Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, Business Administration, or related field.
 * 8+ years of healthcare IT experience with Epic implementation and support projects.
 * Epic Cadence Certification (Mandatory).
 * Epic Prelude Certification (Mandatory or Strongly Preferred).
 * Strong knowledge of patient scheduling, registration, admissions, referrals, and patient access operations.
 * Experience supporting ambulatory and hospital-based scheduling workflows.
 * Understanding of healthcare revenue cycle processes and insurance workflows.
 * Experience conducting workflow analysis, solution design, testing, and production support activities.
 * Proven ability to lead client-facing workshops and solution discussions.
 * Strong communication, stakeholder management, and analytical skills.
 * Experience working with Canadian healthcare organizations is highly preferred.

## Description

* Lead implementation, enhancement, and optimization activities for Epic Cadence and Prelude applications.
 * Gather, analyze, and document business and operational requirements related to patient access workflows.
 * Configure patient registration, scheduling, appointment management, admissions, transfers, discharges, referrals, and insurance workflows.
 * Design and support enterprise scheduling solutions for clinics, ambulatory practices, and hospital departments.
 * Configure provider templates, appointment types, scheduling rules, referral workflows, and registration processes.
 * Collaborate with Revenue Cycle, Ambulatory, MyChart, and Clinical application teams to support integrated workflows.
 * Support insurance verification, eligibility checks, prior authorization, and coverage management processes.
 * Lead workflow assessments and recommend process improvements aligned with Epic best practices.
 * Conduct solution design sessions and stakeholder workshops.
 * Create functional specifications, configuration documents, workflow diagrams, and training materials.
 * Support system testing activities including unit testing, integrated testing, regression testing, and UAT.
 * Coordinate deployment, go-live, cutover, and hypercare activities.
 * Troubleshoot production issues and drive timely resolution.
 * Participate in Epic upgrades, enhancements, optimization projects, and new feature deployments.
 * Mentor junior analysts and provide knowledge transfer to support teams.