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# Help Desk Analyst

- **Company:** Integra
- **Location:** Fairlawn, OH, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $68,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Microsoft Software, Remote Access Technology, Information Technology
- **Published:** October 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6ab810ee307aac4e

## About the Role

* 2-3 years of Help Desk experience or other customer supporting responsibilities.
 * BS/BA in IT, CS, or similar field.
 * Knowledge of Microsoft applications (i.e. Office, email).
 * Solid understanding of computer systems, mobile devices, and other end-user technologies.
 * Ability to diagnose and resolve basic technical issues with limited to no assistance.
 * Strong communication skills.
 * Customer oriented.
 * Ability to work in a fast-paced environment.

Physical Requirements/ Working Conditions:

 * Seated 6-8 hours per day.
 * Effectively utilize keyboard and phone/headset.

## Description

* Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.
 * Provide technical support primarily over the phone, remote access or email.
 * Triage issues and solve or escalate them as needed to other team members.
 * Solicit approvals for access requests.
 * Create and maintain training materials and how-to documents as knowledge base articles in the ITSM.
 * Maintain Help Desk coverage and ensure others are available in their absence.
 * On call rotation for weekend support; currently once every 2-3 months.
 * This is a hybrid position in Akron, OH. You must be able to work 8am-5pm in office three days a week.