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# Senior Technical Support Engineer - Network

- **Company:** Notemachine
- **Location:** Crickhowell, UK (Remote available)
- **Experience:** Expert
- **Salary:** £30,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Microsoft Software, Microsoft SharePoint, Software Deployment, Software Engineering, Information Technology, User Administration
- **Published:** October 11, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/senior-technical-support-engineer-network/51264632

## About the Role

*Minimum of 2 years' experience within an IT Support, Service Desk, or Desktop Support environment.

 * Strong working knowledge of Microsoft 365 and Windows 10/11.
 * Exposure to mobile device management and device deployment.
 * Hardware build, imaging, and software deployment experience.
 * Full commitment to delivering a high-quality support service.
*Experience with Exchange Online, Teams, and SharePoint administration.

 * Understanding of ITIL principles and best practice support processes.

## Description

Due to continued growth, we're looking for an *IT Support Engineer* to join our established IT team at our Head Office in Crickhowell. This is a fantastic opportunity to develop your technical expertise, gain exposure to a broad technology stack, and build a long-term career within a successful and growing business.
*As an IT Support Engineer, you will play a key role in delivering first-class IT support across the business. Supporting both office-based and remote users, you'll troubleshoot issues, manage devices, maintain IT systems, and help ensure our technology infrastructure runs efficiently and securely.
Working alongside experienced IT professionals, you'll gain hands-on experience across Microsoft technologies, device management, telephony, virtualisation, hardware deployment, and business-critical systems.
This role would suit someone with at least two years of IT support experience who is passionate about technology, enjoys solving problems, and is looking for genuine career progression opportunities.
*Provide technical support for users across the business, resolving hardware and software issues.

 * Administer and support Microsoft 365 services including Exchange, Teams, and SharePoint.
 * Support and troubleshoot Windows 10 and Windows 11 operating systems.
 * Manage mobile devices, including procurement, deployment, allocation, and SIM management.
 * Create and maintain operating system images and software deployment packages.
 * Perform Active Directory administration, including user account management and permissions.
 * Maintain accurate IT documentation, procedures, and asset records.