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# Sr Cloud Technical Lead

- **Company:** SAS Institute, Inc.
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Unix, Cloud Computing, Software Debugging, Linux, Runbook, SAS (Software), Software Engineering, Information Technology
- **Published:** October 11, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/sr-cloud-technical-lead/51290130

## About the Role

content.Exceptional customer service with a customer-first mindset, working directly with clients and coordinating with support teams and vendors to ensure satisfaction.Sharing Facilitate knowledge transfer across the team, sharing expertise on customer engagements and key technologies to foster continuous improvement and team growth.Works with global customers and teams, managing workload and diary commitments to support planned technical activities, major customer events, and exceptional operational requirements that may occasionally occur outside core business hours. Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.Required qualificationsExperience writing programs in more than one language required. 8 years of experience in end user and system administrator consulting or providing other
first-level consulting required.Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field. (or equivalent qualification) Fluent in English Proof of right to work in UK or Ireland is required to be considered for the rolePrevious technical experience in at least 4 of the following: Experience of SAS Administration or supportExperience in AWS and/or AzureExperience in KubernetesExperience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardwareExperience with UNIX or Linux supporting enterprise class applicationsExperience with managing customers and their expectationsExperience managing large commerical IT cloud systemsEquivalent combination of related education, training and experience may be considered in place of the above qualifications.Additional competencies, knowledge and skillsBuilding Customer Loyalty: Meeting and exceeding internal or
external customer expectations while cultivating relationships that secure commitment and trust.Creating a Service Reputation: Designing and implementing service practices that meet customers' and own organization's needs; responding quickly to resolve difficult customer situations and regain customer confidence.Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.SAS CodingCI/CD You are welcome here.At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Additional Information:SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal
information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact #####'s stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.#SASJob SummaryRequisition ID: 20069683Job Category: Research and DevelopmentTravel Requirements: None

## Description

improvement and a proactive mindset will be critical to success in this role.As a Sr Cloud Technical Lead you will: Lead hosted and remotely managed customer projects from kickoff through UAT and go-live, ensuring smooth execution and technical oversight throughout the lifecycle.Provide expert consultation for major post-deployment changes such as upgrades and migrations, and help resolve complex, recurring issues to maintain system health.Define and validate technical requirements to avoid project delays, enhance system stability and monitoring, and ensure adherence to SAS Cloud standards and best practices.Act as a SAS Administrator for high-complexity or urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki