> Markdown version of [/jobs/ext/3678176-line-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3678176-line-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Line IT Support Engineer

- **Company:** Adria Solutions ltd
- **Location:** Manchester, UK
- **Salary:** £25,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Microsoft Office
- **Published:** October 11, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb787ada3178a4be7ddd8c3c24c4b72b81/eaa

## About the Role

* Proven experience in a 1st/2nd line IT support or helpdesk role.
 * Strong troubleshooting skills and ability to resolve issues efficiently.
 * Experience with Office 365, Exchange, and on-premise environments.
 * Confident with hardware installation, maintenance, and problem resolution.
 * Excellent communication and interpersonal skills.
 * Ability to work independently and as part of a team.

## Description

We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies., * Provide 1st and 2nd line support to end users, both remotely and on-site.

 * Manage and resolve hardware, software, and network issues.
 * Support Office 365, Exchange, and on-premise systems.
 * Respond to and resolve tickets using the company's helpdesk system.
 * Install, configure, and maintain IT equipment.
 * Escalate complex issues to senior engineers as required.
 * Maintain excellent communication with users, keeping them informed throughout the support process.