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# CRM Systems Assistant

- **Company:** SGS
- **Location:** Filton, UK
- **Salary:** £25,572.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Databases, Customer Data Management, Data Cleansing, Power BI, Systems Integration, Data Management, Tools for Reporting
- **Published:** October 11, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6acb876cb373ac0b1f7a3b86/apply

## About the Role

* GCSE English and Maths at Grade 4/C or above (or equivalent).

 * Experience using and supporting CRM systems.

 * Experience maintaining accurate databases and customer records.

 * Strong analytical skills with experience producing reports and interpreting data.

 * Understanding of GDPR, information governance and data management requirements.

 * Excellent organisational and problem-solving skills.

 * Strong communication skills with the ability to support and train colleagues.

 * Experience of CRM implementation, migration projects or system integrations would be advantageous.

 * Knowledge of reporting tools such as Power BI would be beneficial.

 * Experience within further education, employer engagement, customer service or business development environments would be an advantage.

## Description

We have an exciting opportunity for a CRM Systems Assistant within our Communities and Partnerships Directorate!

This is a pivotal role responsible for the administration, development and continuous improvement of the College's CRM system. You will help ensure that employer engagement, community partnerships, commercial activities and stakeholder relationship management are supported by high-quality data, effective reporting and user-friendly systems.

Key Tasks and Responsibilities

 * Act as the primary point of contact for the College's CRM system, providing support and guidance to users across the organisation.

 * Maintain the accuracy, integrity and security of CRM data, ensuring compliance with GDPR and College policies.

 * Support the development and continuous improvement of CRM processes, workflows and functionality.

 * Create and maintain dashboards, reports and performance metrics to support operational and strategic decision-making.

 * Deliver training, coaching and user guidance to maximise CRM adoption and effective use.

 * Work with stakeholders to identify opportunities for process improvement.

 * Support data cleansing, migration and system integration activities.

 * Investigate and resolve CRM-related issues, liaising with suppliers where required.

 * Develop user guidance, process documentation and system procedures.

 * Support employer engagement, commercial activity and partnership development through effective stakeholder data management