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# IT Associate End User Support Specialist

- **Company:** Ptc Inc.
- **Location:** UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, JIRA, Common Desktop Environments, Microsoft Office, Networking Basics, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Information Technology, Servicenow
- **Published:** October 11, 2026
- **Apply:** https://startup.jobs/it-associate-end-user-support-specialist-ptc-inc-10370579

## About the Role

* Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
 * 1-2 years of experience in a technical support role, preferably in an enterprise environment.
 * Solid understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
 * Familiarity with very basic networking concepts (TCP/IP, Wi-Fi).
 * Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management).
 * Excellent problem-solving and analytical skills with a strong attention to detail.
 * Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
 * Customer-focused attitude with a commitment to providing high-quality support.
 * Ability to work independently and as part of a team in a fast-paced environment.
 * CompTIA A+ or equivalent certification is a plus., If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

## Description

* Provide first-level technical support for hardware, software, and network-related issues, both in-person and remotely.
 * Troubleshoot and resolve common desktop and laptop problems, including operating system errors, application malfunctions, and peripheral connectivity.
 * Assist users with account management, password resets, and access requests for various internal systems.
 * Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
 * Document support tickets, resolutions, and user interactions accurately in the IT service management system.
 * Escalate complex or unresolved issues to higher-level support teams or appropriate IT personnel.
 * Provide basic training and guidance to users on IT best practices and the use of common software applications.
 * Participate in IT asset management activities, including inventory tracking and equipment deployment/retrieval.
 * Contribute to the creation and maintenance of IT knowledge base articles and user guides.
 * Adhere to IT security policies and procedures, ensuring the protection of company data and systems.