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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** Rye Brook, NY, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Application Notes, JIRA, User Authentication, Microsoft Outlook, Communications Protocols, CompTIA Network+, Cyber Security, Computer Networks, Data Centers, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Multi-Factor Authentication, Ethernet, Executive Information Systems, Firmware, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, System Center Configuration Manager, Modbus, Networking Basics, Office Suite, Remote Access Technology, Azure Active Directory, Remote Infrastructure Management, TCP/IP, Wireless Networks, Wi-Fi Technology, Data Logging, Diagnostic Tools, Enterprise Software Applications, Office365, Microsoft InTune, Microsoft Onedrive, Computer Equipment, Information Technology, Deployment Automation, Bacnet, Laptops, User Administration, Servicenow, Unified Endpoint Management, User Accounts - **Published:** October 11, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/rye-brook/deb2c3b1-7a68-4d2d-bd01-072910bff6ec ## About the Role * 2+ years of experience in Desktop Support, Help Desk, or IT Support roles. * Experience supporting Windows 10 and Windows 11 operating systems. * Working knowledge of Microsoft 365 and Office applications. * Experience with Active Directory user administration. * Familiarity with imaging and deployment tools. * Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking. * Experience troubleshooting desktop hardware, laptops, printers, and mobile devices. * Strong customer service and communication skills. * Ability to prioritize workload and manage multiple support requests simultaneously. Preferred Qualifications * Associate's or Bachelor's degree in Information Technology or related field. * CompTIA A+, Network+, or Microsoft certifications. * Experience with Microsoft Intune, SCCM/MECM, or Autopilot. * Experience supporting conference room technology and AV equipment. * Exposure to Azure Active Directory (Entra ID) and Microsoft Endpoint Manager. Technical Environment * Windows 10 / Windows 11 * Microsoft 365 * Active Directory * Azure AD (Entra ID) * Intune * SCCM / MECM * VPN Technologies * TCP/IP, DNS, DHCP * ServiceNow, Jira, or other ticketing systems * Multifactor Authentication (MFA) * Printers and Peripheral Devices Soft Skills * Strong troubleshooting and analytical abilities * Excellent verbal and written communication skills * Customer-focused mindset * Ability to work independently and within a team environment * Strong organizational and documentation skills, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Westbury, NY | Westbury, NY*On-Site Triage Modbus BACnet Firmware IEC 61850 Innovation Resilience Data Centers Communication Investigation Commissioning Prioritization Data Recording Data Collection Product Support Vertical Market Customer Service Renewable Energy Technical Issues Quality Analysis Technical Support Energy Management Application Notes Product Management Telecommunications Industry Standards Business Solutions Equipment Operation Product Improvement Electrical Equipment Electrical Engineering Electronic Engineering Electric Power Systems Technical Documentation Training And Development Field Service Management Communications Protocols Electric Power Distribution Ethical Standards And Conduct Continuous Improvement Process Troubleshooting (Problem Solving) Customer Communications Management, Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills Full Stack Development Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0, Linux Mac OS Communication Time Management Problem Solving Customer Service Diagnostic Tools Technical Issues Operating Systems Technical Support Software Installation Technical Documentation Remote Technical Support Troubleshooting (Problem Solving) +0 ## Description Operations CompTIA A+ IT Security Communication Microsoft 365 User Accounts Prioritization Asset Tracking Microsoft Excel Authentications Desktop Support Customer Service Active Directory CompTIA Network+ Operating Systems Microsoft Outlook Technical Support Help Desk Support Desktop Computing Business Valuation Employee Onboarding Docking (Computers) Inventory Management Microsoft Windows 10 Information Technology Full Stack Development Azure Active Directory Service-Level Agreement Wireless Communications Business Transformation Hardware Troubleshooting Conference Room Technology Multi-Factor Authentication Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) Microsoft Intune (Mobile Device Management Software), We are seeking a Desktop Support Technician to provide hands-on technical support in a Windows-based environment. This individual will be responsible for troubleshooting hardware, software, operating system, and network-related issues while delivering excellent customer service to end users. The ideal candidate will have experience supporting Windows devices, Microsoft technologies, and common enterprise applications in a fast-paced corporate environment., * Provide Level 1 and Level 2 desktop support for end users in a Windows 10/11 environment. * Troubleshoot and resolve hardware, software, printer, and peripheral issues. * Install, configure, and maintain desktop computers, laptops, docking stations, monitors, and mobile devices. * Support Microsoft Office 365 applications, including Outlook, Teams, Word, Excel, and OneDrive. * Create, modify, and disable user accounts in Active Directory. * Provide password reset assistance and support multi-factor authentication (MFA) issues. * Diagnose and resolve connectivity issues involving VPNs, Wi-Fi, Ethernet, and network printers. * Perform workstation imaging, deployments, upgrades, and equipment refresh projects. * Manage ticket queues and document incidents, requests, and resolutions within the ticketing system. * Support hardware inventory management and asset tracking processes. * Collaborate with system administrators, network engineers, and other IT teams to resolve escalated technical issues. * Assist with new hire onboarding, workstation setup, and employee offboarding activities. * Maintain adherence to IT security policies, standards, and procedures. * Provide both remote and in-person support while meeting established service level agreements (SLAs).