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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT infrastructure Analyst - **Company:** Carrier Enterprise - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Network Installation Services, Network Monitoring, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Software Vulnerability Management, Wireless Access Point, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, Information Technology, Hardware Asset Management, Firewall Services Module, Network Server - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0a22c355cff5577e ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Bachelor's degree in Computer Science, Information Technology, or a related field, or an Associate degree in a related field with equivalent hands-on IT experience. * 3-5 years hands-on IT infrastructure experience, including strong troubleshooting across servers, networking, and end-user systems. * Cloud and Microsoft skills: manage cloud-hosted environments (Azure/AWS or similar) and administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, hybrid AD/Entra, Intune). * Cisco Meraki networking/physical security experience: switches, access points, MX security appliances, and hands-on work in the Meraki dashboard. * Networking + Windows fundamentals: TCP/IP, DNS/DHCP, VLANs, VPNs, firewall management, plus Windows Server/Active Directory and Group Policy. * Documentation and communication strengths; ability to manage accurate records and clearly explain technical concepts., * Cisco Meraki certification (CMNA or equivalent) and Microsoft certifications (MS-102, AZ-104, or equivalent). * Multi-site/distribution/warehouse support; barcode scanner support; ITIL/ITSM exposure. * IT/security and modernization: Intune/MDM experience, vulnerability management/patch compliance, and familiarity with AI models. ## Description The IT Infrastructure Analyst is responsible for the day-to-day support, maintenance, and optimization of the company's IT infrastructure throughout North America. This role supports a modern, cloud-hosted server environment, Cisco Meraki networking and physical security systems, and a Microsoft 365 ecosystem. Collaborate with senior infrastructure architects and engineers. The ideal candidate brings broad hands-on experience across servers, cloud hosting, and networking, and thrives in a fast-paced distribution environment where uptime and reliability are critical to business operations., * Escalate and resolve IT infrastructure helpdesk tickets/incidents; supplement help desk as needed. * Maintain current documentation for systems, configurations, and procedures; coordinate with vendors/MSPs and manage service contracts. * Support IT projects (migrations, upgrades, and new site deployments), including travel to install/coordinate infrastructure at new distribution centers and stores. * Manage and troubleshoot Cisco Meraki networking (switches, Wi-Fi access points, security appliances) across all locations. * Monitor network performance and connectivity; optimize bandwidth utilization and configure/maintain VLANs, VPNs, firewall policies, and segmentation. * Coordinate Meraki network deployments/refreshes and maintain network documentation (topology, IP management, hardware inventory). * Administer Cisco Meraki cameras/physical security: configurations, retention policies, user access, placement coordination, and timely troubleshooting. * Support Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, Intune) including Entra ID user/licensing/conditional access and M365 security/compliance (Defender, DLP, MFA). ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Infrastructure as Prompts: Creating Azure Infrastructure with AI Agents](https://www.wearedevelopers.com/videos/1533-infrastructure-as-prompts-creating-azure-infrastructure-with-ai-agents) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)