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# First Level Supporter Helpdesk

- **Company:** Amadeus FiRe AG
- **Location:** Andernach, Germany (Remote available)
- **Salary:** €40,000.0 - €45,000.0
- **Contract:** Permanent contract
- **Skills:** Amadeus CRS, Issue Tracking Systems, Software Systems, Systems Integration, Information Technology
- **Published:** June 2, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=a15597f8f011b79d

## About the Role

* Erfolgreich abgeschlossene Ausbildung zum Fachinformatiker Systemintegration oder eine vergleichbare abgeschlossene Qualifikation
 * Erste Berufserfahrung in einer vergleichbaren Position
 * Erfahrung im Umgang mit Ticketsystemen
 * Freude an der direkten Zusammenarbeit mit den internen Anwendern
 * Ein Auge für IT-Lösungen und eine zielorientierte Arbeitsweise

## Description

* Bearbeitung aller im First-Level-Support eingehenden Themen
 * Selbstständige Problemanalyse, Kategorisierung und Behebung fehlerhafter Zustände
 * Installation und Konfiguration von Software, Systemen und Komponenten
 * Koordination und Weiterleitung der Serviceanfragen an nachgelagerte Support-Einheiten (2nd/3rd Level)
 * Eigenständige Umsetzung verschiedener IT-Projekte


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