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# Senior Help Desk

- **Company:** DIVERGEIT HOLDINGS, LLC
- **Location:** Plano, TX, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Microsoft Azure, Microsoft Outlook, Cloud Computing, Microsoft Office, Network Connections, Microsoft SharePoint, Computer Network Technologies, Office365, Microsoft InTune, Information Technology, Network Support
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a8cb57e2179cbfc5

## About the Role

The ideal candidate must demonstrate current knowledge of Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and MACs up to Catalina (v15). The Senior Technician must also be fully versed in the Office 365 suite of products to include Outlook, SharePoint, and Teams setup on both PCs, MACs and mobile devices.

You must have a solid foundation in troubleshooting Cloud-based network technologies across multiple client environments, user desktop issues concerning network connectivity, email, printers, and user account permissions.

Experience

 * 5+ years IT Technical Support in Windows and MAC Environments
 * 5+ years Microsoft Intune
 * 5+ years Microsoft 365
 * 5+ years Azure
 * Networking Support Experience
 * Troubleshoot and diagnosing root cause of issues

Certifications (within the past 5 years)

 * Windows MDAA - Modern Desktop Administrator Associate
 * Apple Certified Support Professional (ASCP)
 * Apple Certified Associate - Mac Integration Basics

Education

 * Bachelor's degree in information technology, Computer Science, or a related field is preferred.
 * A combination of education and experience will also be considered.

## Description

The ideal candidate will be the senior escalation point for a team of technicians of varied skillsets and experience. These technicians provide remote support to clients who possess both Windows and Apple environments.