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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Conversational Designer - AI for Enterprise Solutions - **Company:** HERE Technologies - **Location:** Berlin, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Adobe InDesign, Artificial Intelligence, Cognitive Science, Human-Computer Interaction, Interaction Design, Large Language Models, Prompt Engineering, Natural Language Understanding - **Published:** June 6, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=2565d4ac1caa803a ## About the Role Do you have experience in UX?, Do you have a Master's degree?, * Bachelor's or Master's degree in Design, HCI, Linguistics, Cognitive Science, or a related field. * 8+ years of experience designing user experiences, with several years focused on conversational UX, voice, chat, or AI-driven systems. * Strong experience designing for complex workflows, ideally in logistics, fleet, mobility, automotive, or enterprise platforms. * Deep understanding of conversational design principles, including dialog management, turn-taking, grounding, repair strategies, and trust-building. * Hands-on experience working with AI technologies, such as LLMs, NLU/NLP systems, prompt design, or voice assistants. * Ability to translate abstract AI capabilities into clear, usable, and scalable user experiences. * Strong systems thinker with experience designing design frameworks, libraries, and documentation for scale. * Excellent storytelling and communication skills-able to align design decisions with user needs, business goals, and technical constraints. * Comfortable working in fast-paced, cross-functional, and highly technical environments. * Experience collaborating with international and distributed teams across B2B and B2C contexts. * Fluency in spoken and written English. ## Description As Lead Conversational Designer , you will shape the interaction layer for next-generation logistics and fleet products. * Define and evolve conversational experiences across voice, chat, audio, and multimodal interfaces, with a strong focus on AI-powered workflows. * Lead end-to-end conversational design for complex domains such as fleet operations, routing, navigation, dispatch, compliance, and mobility services. * Design scalable conversation architectures, including intents, entities, dialog flows, system prompts, fallback strategies, and error handling. * Partner closely with AI engineering, product management, research, and platform teams to translate technical capabilities into usable, trustworthy experiences. * Drive the integration of conversational experiences into broader product ecosystems, ensuring coherence across UI, mobile, desktop, and embedded systems. * Define and document design standards, patterns, and best practices for conversational and audio-driven UX. * Champion ethical, inclusive, and transparent AI interactions-especially in safety-critical, enterprise, and high-context environments. * Lead user research, conversation testing, prompt iteration, and UX validation for AI-driven systems in real-world conditions. * Mentor teams and stakeholders on conversational UX, AI literacy, and effective collaboration between design and engineering. Who are you?: You are a lead designer who combines strong UX and interaction design fundamentals with deep curiosity for AI-driven systems, language, and human-machine interaction. You're comfortable working in ambiguity, shaping new interaction paradigms, and designing for complex enterprise use cases. ## Related Videos - [Designing the intelligence layer: The future of products beyond interfaces](https://www.wearedevelopers.com/videos/2122-designing-the-intelligence-layer-the-future-of-products-beyond-interfaces) - [Building Collaborative Open Source tools for Developers and Designers - Pablo Ruiz-Muzquiz from Penpot](https://www.wearedevelopers.com/videos/1345-building-collaborative-open-source-tools-for-developers-and-designers-pablo-ruiz-muzquiz-from-penpot) - [Resolving technical debts in software architecture](https://www.wearedevelopers.com/videos/1680-resolving-technical-debts-in-software-architecture) - [Insight into AI-Driven Design](https://www.wearedevelopers.com/videos/1016-insight-into-ai-driven-design) - [Learn Enough Design to Be Dangerous](https://www.wearedevelopers.com/videos/577-learn-enough-design-to-be-dangerous) - [Composable Intelligence: How Henkel and Microsoft Are Shaping the Agent Ecosystem](https://www.wearedevelopers.com/videos/1538-composable-intelligence-how-henkel-and-microsoft-are-shaping-the-agent-ecosystem) ## Related Articles - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [WWC24 Talk - Scott Hanselman - AI: Superhero or Supervillain?](https://www.wearedevelopers.com/magazine/469-wwc24-talk-scott-hanselman-ai-superhero-or-supervillain) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix) - [What Are Large Language Models?](https://www.wearedevelopers.com/magazine/304-what-are-large-language-models)