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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager Identity & Access Management Operations - **Company:** Republic Services - **Location:** Phoenix, AZ, United States - **Contract:** Permanent contract - **Skills:** Active Directory, Business Systems, Cyber Security, Identity and Access Management, Role-Based Access Control, Systems Integration, User Provisioning Software, Vulnerability Analysis, User Accounts - **Published:** October 11, 2026 - **Apply:** https://dejobs.org/x/x/74E82BF272CB4B2CA712564048E01062/job/ ## About the Role * Fundamental understanding of Active Directory security. * Strong problem-solving, analytical, interpersonal, and ownership skills., * 3 years of experience with Active Directory security and Identity lifecycle management processes. * 2 years of experience integrating enterprise identity management, access management, and access governance solutions. * 1 year of experience preparing and reporting executive-level metrics to senior leadership. ## Description POSITION SUMMARY: The Manager Identity & Access Management Operations leads the day-to-day operations of the Identity and Access Management (IAM) function, including user access provisioning and deprovisioning, access request fulfillment, role and entitlement management, and access certification activities across a global team. The incumbent ensures IAM processes are reliable, timely, compliant, and aligned with security policies, regulatory requirements, and service level expectations while driving continuous improvement, automation, and operational excellence. The Manager Identity & Access Management Operations partners with Compliance, IAM Engineering, IT, HR, application owners, and business stakeholders to strengthen access controls, reduce risk, and support audit readiness across the organization. The incumbent promotes accountability across IAM workflows and ensures users are granted appropriate access to business systems in a secure, efficient, and controlled manner., Policy Development and Enforcement * Support the development and maintenance of IAM policies, standards, and procedures based on industry best practices and regulatory requirements. * Implement and enforce IAM policies to ensure consistent application across the organization. * Coordinate and update run books. Access Control Management * Oversee the provisioning and de-provisioning of user access rights across various systems and applications. * Support role-based access control (RBAC) and ensure proper segregation of duties (SoD). Identity Lifecycle Management * Manage the entire lifecycle of digital identities, including creation, modification, and deletion of user accounts. * Collaborate automated workflows for user provisioning and access requests. Security Audits and Compliance * Coordinate responses to audits and implement corrective actions as necessary. Incident Response and Risk Management * Respond to IAM-related security incidents, investigate root causes, and implement measures to prevent recurrence. * Assess and mitigate IAM-related risks through continuous monitoring and vulnerability assessments. IAM Strategy and Roadmap * Support the development and maintenance of a strategic IAM roadmap aligned with business goals and IT security objectives and continuously evaluate and recommend improvements to IAM processes and technologies. IAM Operations, Oversight, and Management * Oversee IAM lifecycle management technologies and service delivery, ensuring adherence to established SLAs and incident response criteria for Sev 1 and Sev 2 tickets, while providing leadership with regular reporting on key performance indicators (KPIs) and key risk indicators (KRIs). Vendor Stakeholder Management * Collaborate with vendors and cross-functional stakeholders, including IT, Legal, and Compliance, to evaluate and manage IAM solutions and partnerships while ensuring IAM initiatives align with business objectives, risk requirements, and regulatory expectations. Training * Develop and deliver IAM training and awareness programs that educate employees on identity and access management policies, procedures, and best practices while promoting organization-wide understanding of the critical importance of IAM. Team Leadership and Development * Lead and develop a team of onshore and offshore IAM professionals through hiring, training, coaching, and performance management, while fostering a culture of collaboration, innovation, and continuous improvement and supporting additional responsibilities as assigned., Our company values guide our daily actions: * Safe : We protect the livelihoods of our colleagues and communities. * Committed to Serve : We go above and beyond to exceed our customers' expectations. * Environmentally Responsible: We take action to improve our environment. * Driven : We deliver results in the right way. * Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.