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# Service Desk Technician II

- **Company:** Science Applications International Corporation
- **Location:** Aberdeen Proving Ground, MD, United States
- **Salary:** $40,001.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, CompTIA Security+, Information Systems, Microsoft Office, Network Service, Software Engineering, Software Systems, Information Technology
- **Published:** October 11, 2026
- **Apply:** https://www.juju.com/job/1_saic2-2614564

## About the Role

This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. **Job Responsibilities:** + Provide Tier I and Tier II technical support for hardware and software. + Recommend system modifications to enhance the usability of Information Systems and network resources. + Route and escalate requests to Tier III and other teams for quick customer issue resolution. + Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. **Qualifications** **Required Education and Yrs of experience:** + Must have a High School Diploma with two (2) years of relevant experience working in an IT or Service Desk environment. **Clearance Requirements:** + Must be a US Citizen. + Must have an **active DoD Secret Clearance.** And must be willing to obtain a Top Secret clearance. **Required Certification:** + IAT Level II Certification equivalent or higher per DoD
8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). + Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. **Preferred:** + BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts. + Proficiency with Microsoft Office products. + Experience creating and modifying documentation for technical processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring minimal supervision. + Excellent communication skills (written and oral) and interpersonal skills. + Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

## Description

**Description** SAIC is seeking a **Service Desk Technician II** to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in **Aberdeen, MD.** Work is performed on site.
Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage.