> Markdown version of [/jobs/ext/3684924-it-support-technician-i](https://www.wearedevelopers.com/jobs/ext/3684924-it-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician I

- **Company:** Corporate Tax
- **Location:** Folsom, CA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Telephony Integration, Microsoft PowerPoint, Information Security Management System, Connectivity Problems, Peripherals, Information Technology
- **Published:** October 11, 2026
- **Apply:** https://www.juju.com/job/16_a024608e

## About the Role

* Ability to work both independently and collaboratively within a team.
 * Proven ability to thrive in a fast-paced, entrepreneurial environment, working effectively with minimal supervision, whether onsite, in a hybrid setting, or fully remote.
 * Excellent written and verbal communication skills.
 * Highly organized and detail oriented with the ability to prioritize, plan, and organize activities.
 * Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
 * Strong customer service skills, including patience, empathy, and an appropriate sense of urgency with internal/external stakeholders.
 * Strong problem-solving, troubleshooting, and analytical skills.
 * Flexible and adaptable, willing to evolve and meet changing organizational needs.
 * Capable of handling sensitive data with confidentiality and discretion.
 * Ability to recognize when an incident needs to be escalated.
 * This role has access to sensitive information and is expected to adhere to all CTI, ISO 27001 and SOC2 policies.
 * A willingness to learn and adapt to CTI's study process, quality control requirements, and management expectations.

EDUCATION AND EXPERIENCE:

 * Associate's degree in an IT related field preferred, but not required.
 * 2+ years' technical support experience preferred.
 * Relevant technical training and/or certifications (e.g., Microsoft, A+, etc.) a plus.

## Description

The IT Support Technician I is responsible for providing first level IT support and customer service in a timely manner. This role will install, test, upgrade, troubleshoot, and repair computer systems, software, and peripherals., * Provide first level hardware and software support to local and remote users using documented procedures and available tools.

 * Troubleshoot basic PC, PC peripheral problems, network connectivity issues, telephony equipment, perform voicemail password resets, voicemail mailbox resets, cabling, and name changes, Teams, Zoom, etc.
 * Respond to and complete IT support requests in a timely manner.
 * Process onboarding and termination requests according to ISMS policy.
 * Responsible for understanding and complying with all IT policies, procedures, and processes relating to job duties.
 * Setup and administer building access badges, alarm codes, workstations, Apple iPhones, and other cellular devices.
 * Triage basic security incidents.
 * Document end user and internal KBs.
 * Travel to other local company facilities, as needed, to provide on-site IT support and assist with technology-related needs.
 * Serve as a point of contact for facilities-related matters, proactively identifying maintenance or operational needs and coordinating with internal stakeholders, property management, and outside vendors as appropriate.
 * Additional duties and responsibilities as assigned.