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# On-Site IT Support Specialist

- **Company:** Solicitante De Empleo
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Business Software, Knowledge Management, System Center Configuration Manager, Azure Active Directory, Software Deployment, Wi-Fi Technology, Peripherals, Microsoft InTune, Servicenow
- **Published:** October 11, 2026
- **Apply:** https://www.recruit.net/job/support-specialist-jobs/16F34924F0C7A8FC

## About the Role

* Experience: Proven experience in corporate end-user computing support, Level 2 troubleshooting, and hardware/software deployment.
 * ITSM Tools: Solid working knowledge of ServiceNow for ticket lifecycle management.
 * Technical Skills: Strong technical proficiency in Windows OS, hardware peripherals, connectivity issues, and standard business applications.
 * User Lifecycle: Hands-on experience with IT onboarding and offboarding procedures.
 * Languages: Professional proficiency in both Spanish and English (mandatory for daily interactions with local staff and global management).
 * Soft Skills:
 + High degree of autonomy, strong ownership, and sound judgment when working independently on site.
 + Excellent customer service, communication, prioritization, and problem-solving abilities.

Requisitos valorables

 * MadrdLanguages: Working knowledge of French is a strong advantage.
 * Microsoft Ecosystem: Familiarity with Microsoft 365, Active Directory / Azure AD, and endpoint management tools (e.g., Microsoft Intune / SCCM).
 * Mobile & Asset Management: Experience in mobile device management (MDM) and IT Asset Management (ITAM).
 * Best Practices: Knowledge of ITIL frameworks and service delivery standards.
 * Environment: Prior experience working in a multi-site or international environment with remote reporting lines.

## Description

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Descripción del puesto / Funciones

We are looking for an On-Site IT Support Specialist to join our team in Madrid. In this role, you will act as the primary local IT point of contact, delivering Level 2 technical support, managing end-user devices and software deployment, ensuring smooth onboarding/offboarding activities, and collaborating closely with our international management team.

Key Missions and Responsibilities

 1. User Support & Service Desk (Level 2)
 * Serve as the primary on-site IT contact for all employees in the Madrid office.
 * Qualify, prioritize, troubleshoot, resolve, escalate, and close incidents and service requests in ServiceNow within agreed SLAs.
 * Provide Level 2 support for Windows workstations, hardware peripherals, network/Wi-Fi connectivity, mobile devices, and standard corporate software.
 * Maintain clear, proactive communication with end users throughout the resolution lifecycle.

 2. User & Asset Lifecycle Management
 * Coordinate and execute hardware and software provisioning, installation, configuration, and troubleshooting.
 * Manage seamless IT onboarding (new hire setup) and offboarding (device recovery and account deprovisioning) processes.
 * Perform equipment deployment, hardware refreshes, repairs, and loaner device management.

 3. IT Asset & Knowledge Management
 * Maintain up-to-date and accurate IT asset records and equipment inventory for the Madrid site.
 * Create and maintain operational documentation, troubleshooting guides, and knowledge base articles.
 * Identify recurring technical issues and propose continuous service improvements.

 4. Operations & Reporting
 * Work autonomously on site while maintaining alignment, priorities, and escalation paths with the Paris-based management team and local stakeholders.
 * Generate regular activity reports covering ticket volumes, backlog status, SLA compliance, recurring trends, and improvement initiatives.