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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Application Analyst - **Company:** THURSTON, INC. - **Location:** Olympia, WA, United States - **Salary:** $55,286.0 - $75,358.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Business Software, Microsoft Outlook, Computerized Patient Record System, Data Validation, Data Integrity, Data Systems, Monitoring of Systems, Software Engineering - **Published:** October 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=994943201ce9d120 ## About the Role * Associate's degree or equivalent to 2 years of experience in a related behavioral health or medical related field. * Experience working within EHR/EMR platforms. * Ability to work with users of all skill levels for basic troubleshooting and training. * Basic understanding of behavioral health/crisis center operations, including data entry, data corrections, and insurance eligibility checks. * Basic analytical and troubleshooting skills. * Ability to independently prioritize given work assignments, meet deadlines, and manage multiple priorities. * Good written and verbal communication skills, including the ability to communicate effectively with staff members of diverse technical skills. * Good customer service skills. * Organized and able to prioritize multiple tasks. * Current driver's license and satisfactory driving record. * Satisfactory Washington State Patrol background check and Office of Inspector General check. SKILLS AND ABILITIES: * Familiarity with Netsmart myAvatar (or equivalent EHR platform), including basic navigation and data entry functions. * Basic knowledge of MS Office products, including Excel, Word, and Outlook. * Ability to determine and resolve routine software issues in a timely manner. * Ability to interpret and follow established policies and procedures. * Good critical thinking skills. * Ability to prioritize work and meet deadlines. * Good organizational and time management skills. * Good written and verbal communication skills. * Basic knowledge of pertinent local, state, and federal laws. * Basic understanding of applicable HIPAA and 42 CFR requirements and regulations. ## Description The ideal candidate for our Associate Application Analyst not only has a keen eye for detailed reports but also has experience providing support to clinical staff by reviewing data entry errors and providing one on one instruction. The candidate will thrive is a varied and fast-paced environment with competing demands with many interactions with providers, outside and related agencies and OHRS staff. Who are we? Thurston Mason Behavioral Health Administrative Organization (TMBH-ASO) and Olympic Health and Recovery Services (OHRS) is a quasi-governmental organization that is responsible for the network of behavioral health crisis services in Thurston and Mason counties, and is a licensed behavioral health agency with multiple programs assisting the most vulnerable population in our community through crisis services, jail services, hospital diversion, and housing. Salary Range: $26.58 - $36.23 per hour, negotiable based on experience, education, and parity within the organization. The schedule for this position is Monday-Friday 8am-5pm. An alternate schedule can be arranged with supervisor approval after satisfactory completion of the probationary period. MAJOR RESPONSIBIITIES: * Provide first-level support and basic troubleshooting for EHR/EMR platform users, escalating complex issues to Application Analysts or the Senior Applications Analyst as needed. * Perform data entry and data corrections within the EHR system to support the accuracy and completeness of client and clinical records. * Conduct insurance eligibility checks and support related data verification tasks. * Retrieve, import, process, and validate reports, acknowledgements, eligibility responses, and other data exchanges from EHR/EMR platforms and other organizational data systems. Process EHR data integrity reports, identifying processing errors and working with clinicians to correct data. * Perform client and provider account maintenance, including processing duplicate member records for correction, account merges, and staff credentialling portals. * Assist end users of all skill levels with day-to-day questions and basic training on business applications, communicating technical concepts in clear, accessible terms. * Support routine system monitoring, data quality reviews, data correction and validation tasks under the direction of senior team members. * Provide onboarding, refresher, and training to clinical and administrative staff on EHR and related business applications. Create and maintain associated training and materials. * Help document standard operating procedures, troubleshooting steps, and training materials for common system issues. * Assist with testing of system updates, patches, and configuration changes prior to deployment. * Independently prioritize assigned tasks and support tickets to meet deadlines and manage multiple routine priorities. * Maintain a basic understanding of healthcare operations, including data entry, data corrections, and insurance eligibility processes. Responsible for a variety of data entry projects. * Perform other duties as assigned.