> Markdown version of [/jobs/ext/3686322-information-technology-support-technician](https://www.wearedevelopers.com/jobs/ext/3686322-information-technology-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Support Technician

- **Company:** Insight Global
- **Location:** Cleveland, OH, United States
- **Experience:** Experienced
- **Salary:** $93,600.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Antivirus Softwares, Information Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, System Center Configuration Manager, Remote Service Software, Software Engineering, TeamViewer, Peripherals, SC Clearance, Computer Equipment, Information Technology, User Administration
- **Published:** October 11, 2026
- **Apply:** https://careersingovernment.com/job/3369587/information-technology-support-technician/

## About the Role

* Active Secret Clearance
 * DoD 8570 Compliant Certification (Security+ preferred)
 * High School Diploma and 7+ years of IT Support experience, Bachelors and 3+ years of experience
 * Strong Windows 10/11 troubleshooting and support experience
 * Active Directory user account management and troubleshooting
 * Experience with desktop hardware, peripherals, imaging, setup, and installation
 * Experience supporting escalated Tier I/Tier II desktop issues
 * Familiarity with remote support tools (RDP, TeamViewer, VNC)
 * Knowledge of DNS, DHCP, and TCP/IP networking fundamentals
 * Experience with endpoint management tools such as SCCM/MECM
 * Experience with endpoint security tools, MFA, antivirus, and encryption technologies
 * Experience using ticketing systems such as ServiceNow or Jira
 * Strong customer service, communication, and documentation skills
 * Ability to lift up to 50 lbs.

Plusses:

 * Prior experience supporting government or highly regulated environments
 * Familiarity with DISA environments
 * Global Service Desk (GSD) experience
 * Endpoint migration and deployment experience
 * Experience training end users on IT support processes and tools

## Description

Insight Global is seeking a Tier II Kiosk Support Technician to sit a various locations across the country! This individual will play a critical role in supporting endpoint migration efforts for Defense Information Systems Agency (DISA) and Fourth Estate agencies. The technician will provide both onsite and remote desk-side support, troubleshoot complex hardware and software issues, assist with device deployments and migrations, and ensure a seamless transition for end users. This is a hands-on opportunity for candidates with strong Windows support experience, Active Directory knowledge, security awareness, and a customer-focused mindset who want to contribute to a high-visibility federal modernization program.