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# IT Support & Operations Coordinator

- **Company:** Harc Inc
- **Location:** Hartford, CT, United States
- **Experience:** Experienced
- **Salary:** $55,016.0 - $69,992.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Information Systems, Desktop Computing, Microsoft Office, Networking Basics, Microsoft SharePoint, ServiceNow IT Service Management, Peripherals, Information Technology
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=94c4b7de9be061a3

## About the Role

* Customer Service: Demonstrates a responsive, respectful, and service-oriented approach when assisting employees.
 * Communication and Collaboration: Communicates technical information clearly to employees at all levels and works effectively with Harc leadership, Human Resources, Protected Harbor, and outside vendors.
 * Problem Solving and Initiative: Identifies issues, seeks practical solutions, and knows when escalation is appropriate.
 * Accountability and Follow-Through: Takes ownership of assigned responsibilities and follows matters through completion.
 * Record-Keeping and Organization: Maintains accurate and up-to-date technology, asset, licensing, and access records.
 * Attention to Detail and Accuracy: Demonstrates care and precision when managing equipment, accounts, access, and documentation.
 * Interpersonal Skills: Demonstrates patience, empathy, professionalism, and respect when supporting employees with varying levels of technical knowledge.
 * Integrity and Confidentiality: Uses sound judgment and discretion when working with employee information, technology systems, credentials, and organizational data.
 * Systems and Process Improvement: Identifies and recommends improvements that increase efficiency, reliability, security, and accountability., * Two or more years of experience providing desktop, help-desk, end-user, or information technology support.
 * Working knowledge of Microsoft Suite, SharePoint, Windows environments, computers, mobile devices, printers, peripherals, and basic networking concepts.
 * Experience using an IT ticketing or service-management system and the ability to troubleshoot routine technology issues and appropriately escalate more complex matters.
 * Strong communication, customer-service, organizational, problem-solving, and follow-through skills, with the ability to manage multiple requests and priorities.
 * Ability to maintain accurate records, handle confidential and security-sensitive information, and work effectively with employees, leadership, Human Resources, vendors, and an external managed IT provider.

Preferred

 * Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
 * Experience with technology asset management, Microsoft 365 administration, SharePoint permissions, and user-access coordination.
 * Experience supporting employee technology onboarding/offboarding, mobile devices, telecommunications, identification badges, or electronic building-access systems.
 * Familiarity with cybersecurity best practices and incident escalation; experience working with a managed IT service provider or in a nonprofit, human services, healthcare, or mission-driven environment is a plus.

Work Environment and Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 * Ability to sit, stand, walk, bend, reach, kneel, or perform other physical activities as required by the position.
 * Ability to use standard office equipment and technology.
 * Ability to move throughout Harc facilities to provide on-site technology support.
 * Ability to occasionally lift, carry, move, install, or reposition computers, monitors, printers, and related technology equipment weighing up to approximately 30 pounds.
 * Ability to occasionally travel to Harc program or service locations as required.

Background Requirements

Employment depends on successfully passing all required background checks and clearances according to state regulations.

## Description

Reporting to the Chief Financial and Administrative Officer, the IT Support & Operations Coordinator serves as Harc's primary on-site technology resource and liaison with Protected Harbor, Harc's external information technology partner.

This position provides day-to-day end-user support, coordinates technology issues through resolution, manages technology assets, supports employee technology onboarding and offboarding, coordinates approved system and building access, and assists with technology projects, cybersecurity, documentation, and operational improvements.

The coordinator is responsible for implementing, documenting, verifying, changing, and terminating approved technology and electronic access. Authorization for system, SharePoint, application, and building access remains with Human Resources and/or the appropriate Harc department leader.

Essential Functions

 1. End-User IT Support

 2. Technology Asset Management

 3. Accounts, Systems & Physical Access

 4. Employee Technology Lifecycle

 5. Technology Operations & Improvement