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# Desktop Support Technician

- **Company:** Insight Global
- **Location:** Washington, DC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, Microsoft Office, Microsoft Software, Software Deployment, Software Troubleshooting, Backend, Microsoft InTune, Adobe, Information Technology, Hardware Debugging, Servicenow, Unified Endpoint Management
- **Published:** October 11, 2026
- **Apply:** https://dejobs.org/x/x/B030E755BE1B447CB97C4C9FD71ED2C6/job/

## About the Role

Must-Haves * 2+ years of desktop support or technical support experience * 1-2+ years of Microsoft Intune experience * Experience supporting: * Windows Operating Systems * Microsoft 365 / Microsoft Suite * Printer installation and troubleshooting * Application deployment * Strong troubleshooting and break-fix capabilities * Bachelor's degree in Computer Science, Information Systems, Computer Technology, Networking, or related field * Equivalent combination of education and experience will also be considered Excellent customer service and communication skills

## Description

Overview: Insight Global is seeking a customer-focused Desktop Support Technician to support faculty, staff, and campus operations across 73 buildings. This role is heavily focused on end-user support, break-fix troubleshooting, device deployment, and Microsoft Intune administration. The ideal candidate will be comfortable providing white-glove customer service while also supporting backend endpoint management and modern device management initiatives.

This is not a hardware repair role. Instead, the technician will focus on troubleshooting, endpoint configuration, software/application support, printer deployments, and managing devices through Intune in a zero-touch environment.

Responsibilities * Provide desktop support and break-fix troubleshooting for faculty and staff * Troubleshoot operating system, software, printer, and connectivity issues * Manage and support endpoints through Microsoft Intune * Configure devices, printer deployments, and policies within the MDM environment * Assist with application deployments, including Adobe and Microsoft products * Support new faculty onboarding and workstation deployments * Utilize ServiceNow to manage and resolve tickets * Provide remote and onsite support across campus buildings * Assist Howard's transition toward a modern, zero-touch device management environment * Deliver excellent customer service to professors, faculty, and university staff