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# Help Desk Technician

- **Company:** Preeminent Technology LLC
- **Location:** Peoria, IL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Networking Basics, Network Connections, Remote Access Technology, Remote Desktop Services, Firewalls (Computer Science), Laptops, 3-tier Architectures, Windows Client
- **Published:** October 11, 2026
- **Apply:** https://www.juju.com/job/16_ca13def32

## About the Role

* 1+ years of experience in IT support or technical customer service
 * Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
 * Knowledge of remote access tools, printers, and basic networking concepts
 * Strong interpersonal and communication skills
 * Ability to handle multiple priorities and adapt in a fast-paced environment
 * Strong problem-solving mindset and attention to detail
 * Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals certification

## Description

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients. You'll troubleshoot and resolve a wide range of issues involving desktops, applications, printers, basic networking, and end-user support - while collaborating with Tier 2 and Tier 3 engineers as needed., * Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications

 * Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
 * Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
 * Respond to alerts from remote monitoring tools and take appropriate action via service tickets
 * Document all work performed and maintain detailed records in the PSA/ticketing system
 * Maintain communication with clients on issue status, timelines, and resolution updates
 * Escalate unresolved or complex issues to Tier 2 team members when appropriate

Additional Duties

 * Maintain client satisfaction through responsive, professional communication
 * Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
 * Accurately track time, tasks, and expenses within ticketing platform
 * Contribute to internal knowledge base and documentation
 * Stay current with basic industry tools, technologies, and best practices