> Markdown version of [/jobs/ext/3690946-desktop-support-specialist-level-3](https://www.wearedevelopers.com/jobs/ext/3690946-desktop-support-specialist-level-3). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Specialist Level 3

- **Company:** The Carrera Agency
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $64,480.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Office Suite, Remote Access Technology, Software Engineering, Wi-Fi Technology, Peripherals, Computer Equipment, Laptops, Servicenow
- **Published:** October 11, 2026
- **Apply:** https://www.thejobnetwork.com/job/eea51339-de51-4349-9461-fc4aaafefb74/help-desk-specialist

## About the Role

* Strong communication skills - verbal, written, and interpersonal.
\n

 * Proven experience with 2-4+ years in a customer service-oriented technical support role in a corporate setting.
\n

 * Demonstrated ability to troubleshoot and resolve hardware and software issues.
\n

 * Experience in a fast-paced, corporate IT environment.
\n

 * Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools.
\n

 * Proficiency in supporting Microsoft Windows OS, M365 apps and Office applications, and desktop/laptop hardware.
\n

 * Familiarity with mobile device support.
\n, * Strong work ethic and reliable, punctual attendance.
\n

 * Ability to exercise sound judgment and make decisions independently.
\n

 * Strong organizational skills and attention to detail.
\n

 * Effective written and verbal communication skills
\n

 * Deadline driven with the ability to track multiple tasks simultaneously.
\n

 * Adaptable to shifting priorities
\n, * Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).

## Description

The Desktop Support Specialist Level 3 is responsible for delivering high-quality technical support to end users across the organization's large, corporate enterprise., This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence., n
\n

 * Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
\n

 * Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
\n

 * Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
\n

 * Communicate technical information clearly and effectively to both technical and non-technical audiences.
\n

 * Document support activities, resolutions, and maintain accurate records in ticketing systems.
\n

 * Collaborate with other IT teams to escalate and resolve complex issues.
\n

 * Perform other duties as assigned based on evolving business needs.
\n