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# Lead Service Desk Technician, Joint Operations Center Watch

- **Company:** Mantech International Corporation
- **Location:** Miami, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Configuration Management, CompTIA Security+, Computer Maintenance, System Configuration, Desktop Environments, Issue Tracking Systems, Data Logging, C4i, Peripherals, Computer Equipment, Information Technology, Servicenow, User Accounts
- **Published:** October 11, 2026
- **Apply:** https://www.miamigigs.com/job.asp?id=3434952814&tx=JT10294UHV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High School Diploma or GED with 9+ years of progressively responsible experience in IT service desk or desktop support operations.
 * OR an associate's degree and 7+ or more years of relevant experience
 * OR a bachelor's degree in Computer Science, Information Technology, or a related field with 7+ years of relevant experience
 * OR a master's degree and 5+ or more years of relevant experience
 * Proven experience providing technical desktop support, IT helpdesk troubleshooting, and hardware maintenance in an enterprise environment.
 * Strong background in Active Directory administration, Windows operating systems, peripheral device configuration, and ticketing systems (e.g., ServiceNow, Remedy).
 * IAT Level II Certification for example: CompTIA Security+ AZ-104 or MD-102 (obtained within 3 months of starting), * Prior experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Combatant Command watch floor environments.
 * Familiarity with C4I system workstations, DoD STIG baseline compliance, and secure VDI desktop environments.
 * Demonstrated ability to collaborate effectively across multi-disciplinary teams in high-stress, fast-paced 24/7 operational settings.

Clearance Requirements:

 * Must hold a current/active top secret security clearance.
 * Must be eligible to obtain a TS/SCI clearance.

Physical Requirements:

 * Must be able to remain in a stationary position 50%.
 * Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
 * Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

## Description

* Provide technical leadership and mentorship to junior IT staff and help desk technicians, establishing best practices for daily operations.
 * Providing real-time Tier I/II IT service desk and desktop support to operational watchstanders and JOC personnel.
 * Logging, tracking, prioritizing, and resolving technical service tickets, system outages, and hardware/software incidents.
 * Installing, configuring, troubleshooting, and maintaining desktop hardware, peripherals, operating systems, and secure communications tools.
 * Managing user accounts, password resets, active directory permissions, and system access requests across command networks.
 * Collaborating with cross-functional technical teams, systems administrators, and watch officers to resolve escalated operational IT issues.
 * Maintaining accurate IT asset inventories, service desk baselines, configuration management logs, and shift handoff documentation.
 * Recommending and implementing continuous process improvements to enhance service desk efficiency and customer support workflows.