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# Information Technology Specialist

- **Company:** Intermediate School District 287
- **Location:** Plymouth, MN, United States
- **Experience:** Experienced
- **Salary:** $45,000.0
- **Contract:** Permanent contract
- **Skills:** Data Control, Desktop Computing, Issue Tracking Systems, Networking Basics, Office Suite, Diagnostic Tools, Information Technology
- **Published:** October 11, 2026
- **Apply:** https://www.topschooljobs.org/job/2490416/information-technology-specialist/

## About the Role

* Three (3) years experience in information technology (IT) operations support or another IT related support area. Prefer one IT related certification.
 * Substitution Allowed: Education in a job relevant field may be substituted for general experience.

## Description

More details can be found on our webpage: Contracts/Benefits - Intermediate District 287 1. Knowledge, Skills, and Abilities

 * Technical knowledge: Understand computer systems, hardware, software, audiovisual equipment, and basic networking; learn and support instructional and assistive technologies.
 * Problem-solving: Diagnose technical issues and install, configure, and maintain equipment and applications using appropriate troubleshooting tools.
 * Customer service and communication: Communicate clearly, collaborate effectively with people from diverse backgrounds, and remain patient and professional when addressing technology needs.
 * Training and user support: Explain technical information in understandable terms and provide practical training on instructional technology and office productivity tools.
 * Data and documentation: Understand help desk tools, job-specific data controls, and documentation practices; maintain accurate records, reports, inventories, and user-support resources.

 2. Essential Functions

The following responsibilities identify the position's primary functions and are not exhaustive. Emphasis may vary based on department needs.

Core Responsibilities

 * Deliver Customer-Focused Technical Support: Provide timely, user-friendly assistance via phone, email, ticketing system, and in-person interactions, ensuring clear communication and exceptional customer service.
 * Support instructional technology use: Assist users with educational and productivity tools, embedding quick training and clear explanations into everyday support.
 * Collaborate to resolve problems: Serve as a liaison among users, IT staff, and vendors, referring complex issues to higher-level support when needed.
 * Perform other duties as assigned.

Operational and Instructional Technology Responsibilities

 * Install and maintain technology: Set up and support computers, software, printers, scanners, monitors, docks, audiovisual equipment, and basic network components.
 * Support instructional and assistive devices: Learn and troubleshoot iPads, Chromebooks, laptops, smartboards, AAC devices, and associated applications.
 * Assist with equipment and software processes: Support purchasing, acquisition, placement, storage, maintenance, inventory, and distribution.
 * Connect technical support with training: Provide hands-on setup assistance and user training for classroom and office technology, helping users operate their equipment and applications.

IT Data and Documentation Responsibilities

 * Document support services: Maintain accurate service logs, help desk records, and related reports to support consistent troubleshooting and customer service.
 * Maintain asset information: Keep inventories of instructional and operational technology equipment and software accurate and current.
 * Maintain user and training resources: Keep technical documentation, manuals, user guides, and training materials clear and current to support effective use of instructional and office technology.