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# Intensive Support Professional (ISP)

- **Company:** First Resources Corp
- **Location:** Ottumwa, IA, United States
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Microsoft Office, Electronic Filing System, EHR Systems
- **Published:** October 11, 2026
- **Apply:** https://www.juju.com/job/16_076f0ad8

## About the Role

If you are compassionate, resilient, and passionate about mental health recovery, we encourage you to apply!, * Education: High school diploma or GED equivalent required (associate or bachelor's degree in social work, psychology, or related field preferred).

 * Experience: 1 year prior experience working in mental health, residential care, or crisis intervention is required.
 * Driver's License & Transport: Valid driver's license, reliable vehicle, and valid auto insurance required for client transportation.
 * Tech Skills: Basic computer literacy (Microsoft Office 365, electronic documentation/EHR systems).
 * Certifications & Training: Willingness to complete specialized mental health, medication administration, and trauma-informed care trainings upon hire.
 * Shift Availability: Ability to remain awake and alert during shifts, with flexibility for weekends, holidays, or schedule adjustments based on program needs.

## Description

As an Intensive Support Professional (ISP) in our Intensive Residential Service Home (IRSH) program, you will play a vital role in supporting adults living with severe mental illness and co-occurring conditions. Working in one of the highest levels of community-based care, you will provide person-centered, trauma-informed, and recovery-focused direct support to help clients build daily living skills, regulate emotions, manage crisis situations, and work toward greater independence., * Direct Care & Skill-Building: Assist clients with daily living skills, emotional regulation, medication administration, and household chores in a clean, safe residential environment.

 * Crisis Intervention & De-escalation: Use trauma-informed techniques, non-aversive behavior strategies, and motivational interviewing to support clients during mental health crises and emotional distress.
 * Supervision & Safety: Maintain awake, alert, and proactive supervision in line with IRSH safety protocols and individual crisis plans.
 * Community Integration & Transport: Support clients on community outings, errands, and medical appointments, providing safe transportation as needed.
 * Documentation & Compliance: Complete accurate service logs, incident reports, and goal-tracking notes in compliance with HIPAA and state regulations.
 * Team Collaboration: Maintain open communication with supervisors, interdisciplinary teams, and external healthcare providers to ensure seamless client care.