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# Service Desk Technician

- **Company:** LRS CONSULTING
- **Location:** Lenexa, KS, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $79,040.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Software Documentation, Virtual Private Networks (VPN), Knowledge Management, Microsoft Software, Networking Basics, Microsoft Copilot Studio, Servicenow, User Accounts
- **Published:** October 11, 2026
- **Apply:** https://www.juju.com/job/1_lrsinc-46287

## About the Role

All virtual interviews involve a scheduled video or phone call with a member of our team. + LRS willneverask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment. + All genuine job opportunities are listed directly on our official careers portal atCareers (https://jobs.lrs.com/) . Job Description LRS Consulting is on the hunt for a Service Desk Technician to deliver customer-focused technical support and resolve end-user issues across the organization.
This role provides Tier 1 and Tier 2 support for Microsoft technologies, ServiceNow, and emerging AI-enabled support tools such as Microsoft Copilot Studio.
Responsibilities + Respond to support requests via phone and ServiceNow. + Troubleshoot, resolve, and document Tier 1 and Tier 2 incidents and service requests. + Support Windows devices, Microsoft 365, Entra ID, Teams, VPN, and mobile devices. + Manage user accounts, access requests, onboarding/offboarding, and password resets. + Escalate complex issues as needed and maintain SLA compliance. + Create and maintain knowledge articles and user documentation. + Support AI-enabled self-service solutions and contribute to process improvement, automation, and knowledge management initiatives.
Qualifications: + Must have 1–2 years of IT Service Desk, Desktop Support, or related experience (or equivalent education/certifications). + Must have strong customer service, communication, and troubleshooting skills. + Must have working knowledge of Microsoft 365, Windows OS, Active Directory/Entra ID, networking fundamentals, and mobile device support. + Must have experience creating technical documentation for both technical and non-technical users.