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# Help Desk Specialist

- **Company:** ARDOOR CO
- **Location:** St. Petersburg, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Networking Basics, Microsoft SharePoint, Wi-Fi Technology, Office365, Software Troubleshooting, Microsoft InTune, Information Technology
- **Published:** October 11, 2026
- **Apply:** https://www.juju.com/job/16_955d7afa12

## About the Role

Education & Certifications: - Associate's degree in IT, Computer Science, or related field preferred (or equivalent work experience). - CompTIA A+, Network+, or Microsoft Fundamentals certifications a plus.

Experience: - 1-3 years of experience in a help desk or technical support role. - Familiarity with Microsoft 365 applications and administration. - Strong working knowledge of M365 Admin, Azure/Intune, SharePoint, Microsoft & Windows operating systems, products, applications, and hardware/software troubleshooting techniques. - Basic knowledge of networking fundamentals (Wi-Fi, switches, VPNs). - Experience with Windows and macOS environments. - CINC Systems ERP experience a plus.

Core Skills: - Strong troubleshooting and problem-solving skills. - Excellent communication and customer service skills. - Ability to manage multiple support requests simultaneously. - Detail-oriented with strong documentation habits. - Eagerness to learn and grow into more advanced IT roles.

## Description

As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day-to-day technical issues, and escalate more complex problems to senior IT staff as needed. This position is designed for someone with strong customer service skills, solid troubleshooting abilities, and a desire to grow within the IT field. Your primary responsibility is to ensure that employees have the technical support they need to remain productive., · Serve as the first point of contact for staff seeking IT support via phone, email, or ticketing system.

· Provide technical assistance for hardware, software, and peripheral issues.

· Install, configure, and maintain end-user devices (laptops, desktops, printers, mobile devices).

· Troubleshoot and resolve problems with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).

· Assist with onboarding and offboarding of employees, including setting up accounts, email, and access permissions.

· Support password resets, user access requests, and basic Active Directory functions.

· Escalate advanced technical issues to System Administrators or IT leadership.

· Document issues and resolutions within the helpdesk ticketing system.

· Assist with office network troubleshooting under the guidance of senior IT staff.

· Provide basic training to users on IT systems and best practices.

· Contribute to maintaining IT inventory and asset tracking.