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# Line Support Analyst

- **Company:** Boeing Company
- **Location:** Bristol, UK
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Documentation, Issue Tracking Systems, Software Engineering
- **Published:** October 12, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbc785246e61df7134a722e99b4fd2d21b/eaa

## About the Role

* Ability to gain SC clearance
 * Previous experience in a customer service or technical support role preferred.
 * Strong problem-solving skills and the ability to think critically under pressure.
 * Excellent verbal and written communication skills.

Desired Skills/Experience:

 * Ability to remain calm under pressure or through demanding challenges
 * Familiarity with common operating systems and software applications.
 * Ability to work independently and as part of a team in a fast-paced environment.
 * Understanding of ITIL best practice methodology

## Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
We are seeking a dedicated and customer-oriented Service Desk Agent to join our team.
The ideal candidate will be responsible for providing first-level support to our users, ensuring that their technical issues are resolved efficiently and effectively.
You will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction.
Position Responsibilities:

 * Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.
 * Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary.
 * Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.
 * Assist users with account management, including password resets and access issues.
 * Maintain knowledge of current IT policies, procedures, and best practices to provide accurate information to users.
 * Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery.
 * Participate in training sessions and workshops to enhance technical skills and customer service abilities.
 * Contribute to the development of knowledge base articles and user documentation.
 * Submit improvement proposals and enhancements in support of the Contractual obligations. Going the Extra Mile(GEMS)