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# Senior Implementation Analyst (Remote in Europe)

- **Company:** gb
Intellect Limited
- **Location:** Leeds, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Instant Messaging Technology, PRINCE2, Software Systems
- **Published:** October 12, 2026
- **Apply:** https://www.totaljobs.com/job/senior-implementation-analyst/intellect-limited-job108142756

## About the Role

As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems., * Bachelor's degree in technology or business (or equivalent experience in lieu of degree)

 * 5+ years of experience implementing software systems and SaaS
 * Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
 * Knowledge of Connected Front End Worker (CFW) software and practices.
 * Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)
 * Technological savvy with the ability to learn new systems quickly
 * Proven experience managing large, complex projects and leading large-scale programs and change management initiatives
 * Experience with customer project design and scoping
 * Comfortable working with senior stakeholders, including VP and C-suite level
 * Strong analytical thinking, with experience using data to demonstrate ROI and success
 * Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus
 * Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment
 * Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs
 * Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally, * Experience with B2B SaaS
 * Experience working in or with manufacturing, life sciences, or other regulated industries
 * Experience working with global clients, including those where English is not their first language
 * A qualification or certification in project management (e.g., PMP, PRINCE2)
 * Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)

## Description

* Learn and coach others on the relevant Intellect product suite.
 * Conduct onboarding of new customers.
 * Strategically guide customers with the implementation and launch of Intellect's product suite.
 * Train customers and other team members on Intellect's product suite.
 * Understand customer challenges and evaluate business requirements.
 * Translate requirements into system design.
 * Manage activities to drive completion and support through project milestone objectives.
 * Recommend and execute continuous improvements.
 * Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
 * Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
 * Explore and design ways to meet customer needs in situations where established processes may not yet exist.

 * Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
 * Perform other duties as assigned.