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# Data Centre & IT Support Cover Engineer

- **Company:** onnecgroup
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Data Centers, Issue Tracking Systems, Networking Hardware, Microsoft Office, Information Technology
- **Published:** October 12, 2026
- **Apply:** https://www.totaljobs.com/job/data-centre-support-engineer/onnecgroup-com-job108143440

## About the Role

* Relevant experience working within Data Centre, IT Infrastructure or Managed Services environments.
 * Structured cabling installation, testing and fault-finding experience.
 * Knowledge of copper and fibre cabling standards.
 * Experience supporting enterprise IT hardware and infrastructure.
 * Strong understanding of asset management and ticketing systems.
 * Good Microsoft Office skills.
 * Excellent communication and stakeholder management skills.
 * Ability to work independently and manage competing priorities.
 * A professional and customer-focused approach.
 * Flexibility to travel between client locations and work varying shift patterns.

## Description

This is a varied, hands-on role supporting Data Centre Operations, MAC (Moves, Adds & Changes), Customer Logistics and Desktop Support activities across multiple client sites. The successful candidate will be responsible for maintaining high service standards, meeting SLAs and delivering exceptional customer service within business-critical environments.

As this position supports multiple client locations, flexibility is essential. Working hours may vary between 07:00 and 22:00 Monday to Friday depending on operational requirements.

What you'll be doing as our Managed Services Cover Engineer:

 * Deliver Data Centre support including installations, decommissions, moves and equipment refreshes.
 * Rack, stack and patch servers, network equipment and associated infrastructure.
 * Carry out structured cabling installations, fault finding and cable tracing.
 * Provide MAC and desktop support activities including device deployments, patching and desk moves.
 * Support end-user technology and peripheral installations.
 * Maintain accurate asset, inventory and service records.
 * Manage and update tickets within service management systems.
 * Support technology room inspections, audits and housekeeping activities.
 * Ensure all work is completed in line with client processes, SLAs, Health & Safety and Quality standards.
 * Escalate risks, incidents and service issues appropriately.
 * Contribute to a positive team culture and support wider ONNEC project activities when required.