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# Data Analyst

- **Company:** Mitie Group plc.
- **Location:** Glasgow, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Big Data, Computer-Aided Facility Management, Data Visualization, Decision Support Systems, Data Analytics, Tools for Reporting
- **Published:** October 12, 2026
- **Apply:** https://www.totaljobs.com/job/data-analyst/mitie-care-and-custody-job108140383

## About the Role

Essential Knowledge & Experience

 * Experience working within a fast-paced, data-driven operational environment.
 * Strong understanding of CAFM systems, FM reporting tools, and performance management.
 * Experience within Facilities Management, Total Facilities Management (TFM), PFI contracts, or similar operational environments.

Technical Skills

 * Advanced analytical and problem-solving skills.
 * Strong experience using Excel to analyse large datasets and create meaningful insights.
 * Ability to develop innovative reporting solutions that support operational performance and business objectives.
 * Experience producing dashboards, KPI reports, and performance analysis for senior stakeholders.

Personal Qualities

 * Excellent written and verbal communication skills.
 * Strong stakeholder management and influencing abilities.
 * Highly organised with exceptional attention to detail.
 * Proactive, collaborative, and driven by continuous improvement.
 * Able to translate complex data into clear recommendations and business actions.

## Description

Reporting to the Performance Manager, you'll provide critical analytical support that enables data-driven decision making, ensures contractual compliance, and helps deliver outstanding performance across KPI reporting, asset management, and operational delivery.

This is an excellent opportunity for a highly analytical professional who enjoys turning complex data into actionable insights, influencing stakeholders, and helping improve business performance.

What You'll Be Doing

 * Partner with Establishment Managers and operational teams across Scotland & Northern Ireland to achieve and exceed contractual KPIs.
 * Collaborate with supply chain partners and key stakeholders to support performance improvement initiatives.
 * Monitor and analyse operational performance, identifying trends, risks, and opportunities to improve maintenance delivery and contract compliance.
 * Provide expert guidance and reporting support to ensure operational, estate, and asset compliance requirements are met.
 * Build and maintain strong working relationships with internal teams, clients, and external partners.
 * Support the continuous improvement of business processes, reporting frameworks, and performance management practices.
 * Maintain and enhance estate and asset data, ensuring accuracy, integrity, and compliance with contract requirements.
 * Support and lead, where appropriate, the development and enhancement of CAFM reporting solutions.
 * Produce meaningful performance insights using data visualisation and reporting tools to support operational decision making.

Working Relationships

You'll work closely with a wide range of stakeholders across the business, including:

 * Operations Management
 * Helpdesk and Technical Teams
 * Asset Management
 * Finance and Commercial Teams
 * HR, IT and SHEQ Functions
 * Supply Chain Partners

Success in this role requires the ability to build positive working relationships, communicate effectively at all levels, and foster a culture of collaboration and continuous improvement.