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# IT Support Engineer

- **Company:** Oscar Associates (UK) Ltd
- **Location:** Orpington, UK
- **Salary:** £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Software Applications, Backup Devices, Computer Networks, Data Retrieval, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Server Administration, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Data Logging, User Administration
- **Published:** October 12, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-engineer/oscar-associates-uk-limited-job108147686

## About the Role

* Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
 * Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
 * Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
 * Knowledge of Active Directory and user account management.
 * Familiarity with server administration demands such as user management, file shares and security.
 * Strong communication and interpersonal skills.

## Description

As Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services., * Monitoring & dealing with issues raised in the logging system and directly through the phone.

 * Providing 1st & 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
 * Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
 * Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
 * Assist with data retrieval, backup management - either onsite or cloud based.
 * Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.