> Markdown version of [/jobs/ext/3693659-lead-implementation-manager](https://www.wearedevelopers.com/jobs/ext/3693659-lead-implementation-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Lead Implementation Manager

- **Company:** Arrow Global
- **Location:** Manchester, United Kingdom
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Confluence, JIRA, Software as a Service, Data Structures, RAID, PRINCE2, Scrum Methodology, Single Sign-On, Enterprise Software Applications, Enterprise Integration, Webhooks, Data Pipelines
- **Published:** October 12, 2026
- **Apply:** https://www.totaljobs.com/job/implementation-manager/arrow-global-group-limited-job108141831

## About the Role

* Substantial experience in technical implementation, technical customer success, technical project/programme management, or solutions delivery for software products sold to external clients (SaaS / enterprise software).
 * Demonstrable track record of personally owning complex, multi-stakeholder software implementations through to successful go-live and adoption.
 * Strong project management discipline, including planning, dependency and risk management, and governance, with the judgement to know when to apply rigour and when to move fast.
 * Excellent stakeholder management, up to and including executive/C-level sponsors, with the gravitas to hold difficult conversations and the empathy to keep relationships strong.
 * Technical fluency, comfortable reading configurations, data mappings, logs, and API documentation, and able to converse credibly with engineers and challenge technical assumptions.
 * Clear, structured written and verbal communication, including executive-level reporting.
 * Comfortable operating autonomously and ambiguously as the most senior delivery person in the room.
 * Experience implementing AI / ML or data-intensive products is desirable, along with an understanding of the specific delivery nuances these bring, such as data readiness, model behaviour, and explainability.
 * Exposure to regulated environments, such as financial services or FCA-regulated settings, is desirable, along with familiarity with the governance and risk expectations involved.
 * Familiarity with integration concepts such as APIs, webhooks, SSO, and data pipelines, and tooling such as Jira/Confluence, is desirable.
 * Experience shaping implementation methodology or playbooks at a team or organisational level is desirable.
 * A relevant certification, such as PMP, PRINCE2, or Agile/Scrum, is useful but not required.

## Description

We are looking for a Lead Implementation Manager to own the end-to-end technical delivery of our software to external clients - from kick-off through to live, adopted, and referenceable. You will be the single point of accountability for each implementation: orchestrating the customer, our product and engineering teams, and third parties so that complex software lands cleanly, on time, and to the value the client signed up for., * Own delivery of the implementation lifecycle for a portfolio of client accounts, from deployment, configuration, and testing through to training, adoption, and handover to ongoing support.

 * Build and maintain robust delivery plans, RAID logs, and governance rhythms, proactively managing scope, timelines, dependencies, and risk in line with client regulatory and compliance frameworks.
 * Use product analytics and business analysis to drive implementations to a clear "done" state, where the client is live, adopting the product, and realising intended outcomes.
 * Act as the trusted senior point of contact for client stakeholders, from operational users through to executive sponsors.
 * Manage expectations and navigate competing priorities, holding firm but constructive lines on scope and commercial boundaries.
 * Translate fluidly between business intent and technical reality, ensuring clear communication between clients and internal teams.
 * Work closely with product and engineering teams, validating releases, triaging issues, and representing customer technical needs with precision.
 * Read and reason about configurations, data structures, integration patterns, and API behaviour well enough to scope work accurately and challenge estimates.
 * Feed structured, prioritised insight back into the product roadmap based on real implementation experience.
 * Produce clear, concise status and risk reporting for executive and leadership audiences, with a defensible view on RAG status, risk, and forecast.
 * Surface escalations early, bringing options and recommendations to leadership.
 * Codify best practice through playbooks, templates, and repeatable implementation methodology that raise the bar across the team.