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# IT Support Analyst

- **Company:** Kingdom Services Group Ltd
- **Location:** Barnsley, UK
- **Salary:** £28,000.0 - £34,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Cyber Security, Desktop Computing, Virtual Private Networks (VPN), Remote Access Technology, Azure Active Directory, Computer Network Technologies, Office365, Peripherals, Information Technology, Laptops, User Accounts
- **Published:** October 12, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-analyst/kingdom-people-job108147387

## About the Role

* Previous experience in an IT Support, Helpdesk or Service Desk role.
 * Strong troubleshooting and problem-solving skills.
 * Experience supporting Windows and Microsoft 365 environments.
 * Excellent communication and customer service skills.
 * Organised, methodical and able to manage multiple priorities.
 * A proactive approach and willingness to learn new technologies.

Desirable

 * Active Directory / Microsoft Entra ID
 * VPN and networking knowledge
 * Mobile device support
 * Multi-site user support experience
 * Microsoft or CompTIA certifications

## Description

Are you a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment?, You'll provide day-to-day IT support to users across the business, resolving technical issues, configuring equipment and ensuring systems run smoothly. This is a predominantly onsite role offering plenty of variety and exposure to a broad range of technologies., * Provide 1st and 2nd line IT support via phone, email, remote access and in person.

 * Troubleshoot hardware, software and connectivity issues.
 * Support Microsoft 365 applications including Outlook, Teams and OneDrive.
 * Configure and deploy laptops, desktops, mobile devices and peripherals.
 * Manage user accounts, passwords and access permissions.
 * Support new starters and leavers with equipment and account setup.
 * Maintain IT asset records and software licence information.
 * Assist with IT security, compliance and system improvement initiatives.
 * Liaise with third-party suppliers to resolve technical issues.
 * Contribute to IT projects, upgrades and system rollouts.