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# ICT Service Delivery Manager

- **Company:** Flat Fee Recruiter
- **Location:** Arnold, UK (Remote available)
- **Salary:** £53,051.0 - £57,400.0
- **Contract:** Temporary contract
- **Skills:** Data Transmissions, Key Management, SC Clearance, Information Technology
- **Published:** October 12, 2026
- **Apply:** https://www.reed.co.uk/jobs/ict-service-delivery-manager/57449639

## About the Role

Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe?, You will have experience managing ICT service delivery, operational support or technical services within a medium-sized, multi-site organisation. You will be confident leading teams, managing budgets and working with stakeholders at all levels to deliver an effective and reliable service.

You will also have:

 * A degree or equivalent experience.
 * An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience.
 * Experience managing budgets of £1 million or more.
 * Experience developing and presenting service improvement plans, operational reports and management documentation.
 * An understanding of risk management, service continuity, major incident management and service recovery.
 * Familiarity with Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and service improvement initiatives.
 * Knowledge of relevant legislation, including UK GDPR and the Data Protection Act 2018.
 * A full driving licence and the ability to travel when required. Reasonable adjustments can be made to accommodate disabled candidates., Pre-employment checks: The successful candidate will be subject to a Standard Disclosure and Barring Service (DBS) check, police vetting and Security Check (SC) clearance. Applicants must have been resident in the UK for the last five years to be eligible for SC clearance.

## Description

Nottinghamshire Fire & Rescue Service (NFRS) is looking for an experienced ICT Service Delivery Manager to lead its ICT service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation.

Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play a key role in monitoring service performance, improving the user experience and maintaining operational resilience.

This is an opportunity to take on a key management role within an organisation where technology plays an important part in supporting frontline emergency services., * Lead and manage the delivery of high-quality ICT services aligned with organisational strategy and operational requirements.

 * Take responsibility for the ICT service portfolio, overseeing service performance and ensuring effective service delivery.
 * Work collaboratively with the ICT management team to develop and continuously improve IT services.
 * Build strong relationships with stakeholders and service users, promoting clear communication and high levels of customer satisfaction.
 * Develop and support service improvement plans, operational reporting and service reviews.
 * Help maintain operational resilience through an awareness of risk management, service continuity, major incidents and service recovery.
 * Develop your expertise in emergency service communications technology, including Firelink and the Emergency Services Network (ESN).
 * Have the opportunity to undertake the role of Operational Communications Tactical Advisor, providing operational and tactical advice on Airwave and mobile communications.