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# Enterprise Service Desk Remote Support Technician

- **Company:** Mantech International Corporation
- **Location:** Miami, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Security+, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Desktop Services, Remote Infrastructure Management, Data Logging, Information Technology, Patch Management, Servicenow, User Accounts
- **Published:** October 12, 2026
- **Apply:** https://www.miamigigs.com/job.asp?id=3438510365&tx=FJ6562FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or remote desktop support.
 * OR an associate's degree and 3+ or more years of relevant experience
 * OR a bachelor's degree in computer science, information technology, or a related field with 1+ years of relevant experience
 * Proven experience delivering remote technical support, operating remote desktop control applications, and troubleshooting endpoint devices.
 * Strong background in Active Directory administration, Windows operating systems, software installation, and ticketing systems (e.g., ServiceNow).
 * IAT Level II Certification for example: CompTIA Security+ AZ-104 or MD-102 (obtained within 3 months of starting), * Prior experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Department of Defense enterprise service desks.
 * Familiarity with secure remote management tools, VPN troubleshooting, and automated patch management deployment.
 * Demonstrated ability to collaborate effectively across multi-disciplinary technical teams in dynamic, fast-paced operational environments.

Clearance Requirements:

 * Must hold a current/active top secret security clearance.

Physical Requirements:

 * Must be able to remain in a stationary position 50%.
 * Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
 * Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

## Description

* Providing remote Tier I/II technical support, diagnostic troubleshooting, and issue resolution for enterprise desktop workstations and peripherals.
 * Utilizing remote desktop management tools to inspect, configure, and restore operational capabilities across user systems.
 * Logging, prioritizing, tracking, and documenting user incidents, service requests, and technical outages within enterprise ticketing platforms.
 * Managing user accounts, password resets, domain permissions, and access request workflows across Active Directory environments.
 * Collaborating with cross-functional technical teams, systems administrators, and network engineers to resolve escalated IT incidents.
 * Maintaining accurate IT service management documentation, remote resolution knowledge bases, and operational metrics.
 * Recommending and implementing continuous process improvements to enhance remote support workflows and user satisfaction.