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# Tier 1 Technical Support

- **Company:** TekWissen LLC
- **Location:** Boise, ID, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Print Servers, Enterprise Software Applications, Adobe, Os Ticket, User Administration
- **Published:** October 12, 2026
- **Apply:** https://www.careerjet.com/jobad/us231eae2bb5697578ff1c4bdf28243e1f

## About the Role

* 1+ years of enterprise help desk/service desk experience supporting corporate PC/network clients, network printing, and high-volume phone queues.

Technical Knowledge

 * Windows 10.
 * VDI environments.
 * Microsoft Office 365.
 * Mobile devices.
 * Enterprise ticketing software.

Systems Administration

 * Basic understanding of Active Directory tools, group policies, and user account management.

Industry Background

 * Prior experience in large enterprise environments (healthcare, financial, or tech institutions strongly preferred).

Soft Skills

 * Outstanding communication and phone-based customer service skills.

## Description

* Provide first-level technical support for end-user desktops, laptops, handheld devices, and network peripherals.
 * Deliver phone-based customer service and technical assistance in a high-volume service desk environment.
 * Troubleshoot standard enterprise software including Microsoft Office 365, Adobe, line-of-business, and proprietary applications.
 * Accurately document all customer interactions in the ticketing system.
 * Escalate and route unresolved requests to appropriate secondary technical teams.