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# Critical Services Technician - Data Centre Operations

- **Company:** Jones Lang LaSalle, IP, Inc.
- **Location:** Frankfurt am Main, Germany
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** JIRA, Data Centers, Data Center Infrastructure Management (CIM), Monitoring of Systems, Issue Tracking Systems, Networking Hardware, DESIGO Building Automation, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://jll.wd1.myworkdayjobs.com/jllcareers/job/Frankfurt-am-Main-DEU/Critical-Services-Technician---Data-Centre-Operations--m-f-d-_REQ537950

## About the Role

* Completed Ausbildung in: Elektroniker für Betriebstechnik, Mechatroniker, Anlagenmechaniker für SHK, or comparable
 * Elektrofachkraft certification (or willing to obtain within probation)
 * First Aid certification (valid within 2 years)
 * Fire Safety Officer training (Brandschutzhelfer)
 * Valid Class B driving license

Technical Knowledge

 * Electrical power distribution systems (low/medium voltage)
 * HVAC and climate control technology
 * UPS systems, battery banks, emergency generators
 * Basic IT infrastructure (servers, network equipment)
 * Understanding of Tier III/IV critical infrastructure concepts

Language Proficiency

 * Technical terminology proficiency in German

Personal Competencies

 * Independent worker with strong problem-solving skills
 * Team-oriented with excellent communication
 * High stress tolerance and calm under pressure
 * Reliable, punctual, flexible with shift changes
 * Minimum 1-2 years technical operations experience

Preferred Qualifications

Experience:

 * Data centre, telecommunications, or colocation environments
 * Tier III/IV certified facilities
 * Equipment brands: Schneider Electric, Eaton, Vertiv, Stulz, Siemens

Additional Certifications:

 * CDCP (Certified Data Centre Professional)
 * Sachkundenachweis Kältetechnik
 * VDE certifications (VDE 0100, VDE 0105-100)
 * Manufacturer-specific training

Systems:

 * DCIM platforms (Nlyte, Sunbird, FNT Command)
 * BMS systems (Siemens Desigo, Schneider Electric, Johnson Controls)
 * Ticketing systems (ServiceNow, JIRA, BMC Remedy)

## Description

Critical 24/7 operational role ensuring availability and performance of mission-critical data centre infrastructure at one of our new client's facilities. Responsible for monitoring, maintenance, incident response, and compliance with German data centre standards., Infrastructure Monitoring

 * Monitor critical systems via BMS/DCIM platforms (power, UPS, cooling, fire protection, security)
 * Track environmental parameters and system performance in real-time
 * Document all activities and deviations in shift logs

Maintenance & Inspections

 * Conduct structured inspection rounds every 2-4 hours
 * Perform visual/functional checks of UPS, generators, HVAC, electrical systems
 * Execute minor preventive maintenance tasks
 * Support planned maintenance activities

Incident Response

 * Respond immediately to alarms and system faults
 * Perform initial diagnostics and implement emergency protocols
 * Coordinate with external service providers
 * Escalate critical issues per established procedures
 * Document incidents in ticketing systems (ServiceNow, JIRA)

Documentation & Communication

 * Complete detailed shift handover reports
 * Maintain compliance documentation (DIN EN 50600, ISO 27001)
 * Communicate with customers regarding incidents/maintenance
 * Coordinate with Security, IT, and Facilities teams

Compliance & Safety

 * Enforce security protocols and access control
 * Ensure compliance with DGUV, VDE, BDSG/GDPR requirements
 * Participate in safety drills and report hazards