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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead - DISANet Systems Monitoring Center Administrator (DSMC) - **Company:** QUANTUM SKY LLC - **Location:** Fort Meade, MD, United States - **Experience:** Expert - **Salary:** $130,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Presentation, Data Visualization, Monitoring of Systems, Microsoft Office, Microsoft PowerPoint, Power BI, Computer Network Operations, SolarWinds (Software), Tools for Reporting, 3-tier Architectures, Servicenow - **Published:** October 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a41af6ec18fd530c ## About the Role * Bachelor's degree and 4+ years of relevant experience; additional years of relevant experience may be substituted in lieu of a degree. * Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment.\ * Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools. * Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data. * Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform. * Experience developing operational reports, metrics, dashboards, and status reports. * Experience with Power BI or comparable data visualization/reporting tools. * Strong technical writing skills, including the ability to clearly document outages, impacts, timelines, and technical events. * Ability to interpret technical information and translate it into concise reporting appropriate for both technical teams and leadership. * Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint. * Ability to work onsite Monday through Friday from 3:00 PM-11:00 PM, with occasional weekend or after-hours support based on mission requirements. * Active DoD IAT Level II certification prior to start. Desired: * Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity. * Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources. * Experience developing reports and dashboards within ServiceNow. * Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions. * Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment. * ITIL v3/v4 certification or practical experience working within ITIL-based operational processes. * Experience preparing and delivering operational briefings to senior government or organizational leadership. * Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements ## Description * Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms. * Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact. * Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier 3 engineering or other responsible technical teams. * Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established timeframes. * Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information. * Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting. * Document significant events, outages, escalations, and actions within the Master Station Log (MSL). * Correlate information across multiple monitoring platforms to provide a comprehensive view of network, service, and end-user experience. * Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance, and other key metrics. * Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources. * Support onboarding and offboarding of network devices, services, and other assets within monitoring platforms to maintain accurate and complete monitoring coverage. * Identify gaps in monitoring coverage, including devices or services that are not reporting or being monitored as expected, and coordinate corrective action. * Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts. * Prepare and deliver operational briefings and status updates for both technical and senior leadership audiences. * Support configuration and integration of monitoring and reporting platforms as necessary to improve visibility, reporting accuracy, and operational awareness. * Maintain clear, concise, and accurate documentation in a fast-paced operational environment.