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# Support Services Technician 3

- **Company:** Robert @
- **Location:** Kansas City, KS, United States (Remote available)
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Issue Tracking Systems, Remote Access Technology, Office365, Mobile Computing, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://www.juju.com/job/1_ScrapingHub24038-02380

## About the Role

Requirements * 1 to 2 years of experience providing break/fix support in a Microsoft Windows environment. * Hands-on ability to support and troubleshoot Windows 10 workstations and Microsoft 365 applications. * Familiarity with ticket management platforms, with ServiceNow experience considered an advantage. * Working knowledge of Active Directory, including user account support and group administration. * Strong verbal and written communication skills with the ability to explain technical concepts in simple terms. * Proven ability to document technical work clearly and follow structured troubleshooting processes. * Demonstrated commitment to customer service and professionalism in end-user support environments. * Associate degree in a related field preferred; bachelor's degree or relevant certification is a plus.

## Description

This Long-term Contract position is ideal for someone who enjoys resolving desktop support challenges, guiding users through technical issues, and maintaining a high standard of service.
After an initial onsite training period of 4 to 6 weeks, the role will transition to a remote work arrangement.
Responsibilities: * Deliver first-contact support for Windows PCs, Apple devices, and related software by identifying issues, troubleshooting effectively, and restoring functionality whenever possible. * Document incidents, diagnostic steps, solutions, and follow-up actions thoroughly within the ticketing system to ensure accurate service records. * Support end users with questions involving Microsoft 365 applications, email, operating systems, and general device usage in a clear and thorough manner. * Troubleshoot network printers, multifunction devices, remote connectivity, and access to shared or mapped network drives. * Manage routine Active Directory tasks such as password resets and updates to user or computer group membership. * Escalate advanced or unresolved technical problems to higher-level technicians while providing complete background information for efficient handoff. * Assist with the setup, deployment, and support of desktop and mobile computing equipment in
accordance with established support procedures. * Maintain a customer-focused approach in daily interactions while adapting to additional technical support duties as business needs require.