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# Avaya Telecom Engineer / Architect

- **Company:** TRYFACTA, INC.
- **Location:** Pine Hills, FL, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Automatic Call Distributor, VoIP, Dynamic Host Configuration Protocol, Linux, Network Address Translation, Disaster Recovery, Domain Name System (DNS), Trunking, Interoperability, Routing, Packet Analyzer, Public Switched Telephone Networks, Server Administration, Server Virtualization, Session Manager SubSystems, TCP/IP, Virtual Local Area Networks, Diagnostic Tools, Real-Time Transport Protocol, Software Troubleshooting, Firewalls (Computer Science), Vmware
- **Published:** October 12, 2026
- **Apply:** https://www.dice.com/job-detail/642cffca-c353-4421-b0c4-a9e9fffff28d

## About the Role

* Significant hands-on experience supporting enterprise Avaya telecommunications environments.
 * Strong experience with Avaya Aura Communication Manager, System Manager, Session Manager, and Session Border Controller for Enterprise (ClientE).
 * Experience with Avaya Aura Messaging, Application Enablement Services, and Avaya Call Management System.
 * Hands-on experience with Avaya G450/G650 Media Gateways.
 * Strong SIP trunking and enterprise VoIP experience.
 * Strong knowledge of analog and digital telecommunications technologies.
 * Enterprise networking experience with TCP/IP, VLANs, QoS, DNS, DHCP, routing, NAT, and firewalls.
 * Experience with Linux-based server administration and virtual server environments.
 * Strong SIP/RTP troubleshooting skills, including system logs, traces, packet captures, and diagnostic tools.
 * Experience performing system upgrades, migrations, patches, and maintenance.
 * Strong troubleshooting, root-cause analysis, documentation, and communication skills.
 * Ability to independently manage complex telecommunications issues and projects.
 * Avaya, networking, VMware, and Linux experience is highly preferred.

## Description

* Troubleshoot complex SIP, RTP, VoIP, call routing, trunking, voice quality, endpoint registration, and interoperability issues.
 * Support Avaya G450/G650 Media Gateways, analog/digital interfaces, VoIP endpoints, carrier connectivity, and PSTN services.
 * Perform system upgrades, patches, migrations, maintenance, root-cause analysis, and lifecycle planning.
 * Troubleshoot integrations between Avaya and third-party telecommunications applications.
 * Work with network, server, security, carrier, and vendor teams to resolve complex technical issues.
 * Maintain technical documentation, system diagrams, configurations, and operating procedures.
 * Assist with telecommunications architecture, capacity planning, disaster recovery, and modernization initiatives.
 * Provide advanced technical guidance to other telecommunications team members.
 * Participate in an on-call rotation, including after-hours support when required.