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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Port Chester, NY, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Ethernet, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, System Center Configuration Manager, Networking Basics, Office Suite, Remote Access Technology, Azure Active Directory, TCP/IP, Wireless Networks, Wi-Fi Technology, Enterprise Software Applications, Office365, Microsoft InTune, Microsoft Onedrive, Computer Equipment, Information Technology, Deployment Automation, Laptops, User Administration, Servicenow, Unified Endpoint Management, User Accounts
- **Published:** October 12, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3438538762&tx=UT5046TYT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 2+ years of experience in Desktop Support, Help Desk, or IT Support roles.
 * Experience supporting Windows 10 and Windows 11 operating systems.
 * Working knowledge of Microsoft 365 and Office applications.
 * Experience with Active Directory user administration.
 * Familiarity with imaging and deployment tools.
 * Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.
 * Experience troubleshooting desktop hardware, laptops, printers, and mobile devices.
 * Strong customer service and communication skills.
 * Ability to prioritize workload and manage multiple support requests simultaneously., * Associate's or Bachelor's degree in Information Technology or related field.
 * CompTIA A+, Network+, or Microsoft certifications.
 * Experience with Microsoft Intune, SCCM/MECM, or Autopilot.
 * Experience supporting conference room technology and AV equipment.
 * Exposure to Azure Active Directory (Entra ID) and Microsoft Endpoint Manager.

Technical Environment

 * Windows 10 / Windows 11
 * Microsoft 365
 * Active Directory
 * Azure AD (Entra ID)
 * Intune
 * SCCM / MECM
 * VPN Technologies
 * TCP/IP, DNS, DHCP
 * ServiceNow, Jira, or other ticketing systems
 * Multifactor Authentication (MFA)
 * Printers and Peripheral Devices

Soft Skills

 * Strong troubleshooting and analytical abilities
 * Excellent verbal and written communication skills
 * Customer-focused mindset
 * Ability to work independently and within a team environment
 * Strong organizational and documentation skills

## Description

We are seeking a Desktop Support Technician to provide hands-on technical support in a Windows-based environment. This individual will be responsible for troubleshooting hardware, software, operating system, and network-related issues while delivering excellent customer service to end users. The ideal candidate will have experience supporting Windows devices, Microsoft technologies, and common enterprise applications in a fast-paced corporate environment., * Provide Level 1 and Level 2 desktop support for end users in a Windows 10/11 environment.

 * Troubleshoot and resolve hardware, software, printer, and peripheral issues.
 * Install, configure, and maintain desktop computers, laptops, docking stations, monitors, and mobile devices.
 * Support Microsoft Office 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
 * Create, modify, and disable user accounts in Active Directory.
 * Provide password reset assistance and support multi-factor authentication (MFA) issues.
 * Diagnose and resolve connectivity issues involving VPNs, Wi-Fi, Ethernet, and network printers.
 * Perform workstation imaging, deployments, upgrades, and equipment refresh projects.
 * Manage ticket queues and document incidents, requests, and resolutions within the ticketing system.
 * Support hardware inventory management and asset tracking processes.
 * Collaborate with system administrators, network engineers, and other IT teams to resolve escalated technical issues.
 * Assist with new hire onboarding, workstation setup, and employee offboarding activities.
 * Maintain adherence to IT security policies, standards, and procedures.
 * Provide both remote and in-person support while meeting established service level agreements (SLAs).